Around 7 PM local time in the UK, the car broke down while driving. It delayed us until noon the next day. The rental company offered no compensation. Very disappointing!

I had a full insurance order, but the staff at the counter didn't check properly and added extra insurance. When returning the car, I found the cost to be higher. After some negotiation and showing the original order, the issue was resolved smoothly. Apart from this hassle, the overall process was quick and smooth, and the company was reasonable.

Counter staff were excellent and the drop off was so quick and easy. The shuttle bus was great too , can’t recommend Avis Heathrow enough.

Made our booking from Australia incredibly easy and great value.

very difficult to extend, when calling costumer service, no one picks up the call.

all goood

Very nice service although computer went down and the service staff should have jumped to another colleagues computer to finish the transaction as they were free.

Very easy to book and like the discount coupons.