I was not satisfied with the return experience. Before returning the car, I filled up the tank at the petrol station. Since I drove only a short distance to the store, it should not have consumed much fuel, and the fuel gauge should still be full. However, the car I used that day might have had a faulty fuel gauge, showing a one-third fuel usage for just a few kilometers of driving. The store charged me an additional 50 AUD plus the actual fuel used, totaling 54 AUD (i.e., 50 AUD service fee and 4 AUD for fuel). I find this unreasonable. As a frequent customer (you can check my rental history), I always refuel at the same station before returning the car. This time was no different, and I proactively informed the inspector about the fuel gauge issue. Despite this, the inspector noticed that the gauge showed one-third fuel used and still insisted that I pay the 50 AUD service fee and the fuel cost. I wonder why they didn't check the fuel gauge issue first after I reported it and then proceed according to the contract terms for an empty gauge.

I found the car pickup location near the airport and the return location in the city through the Zuzuche website and spent nearly an hour researching before confirming the company and car model. However, when I returned the car, they said there was no downtown location. In the end, I had to ask a friend to drive to the airport to return the car for me, and he had to take a taxi back himself. All this stress almost ruined my next day's schedule. The Zuzuche app also showed that the pickup was at the airport and the return was in the city, but both addresses were actually at the airport. I am absolutely certain that I chose the downtown QV area store! I needed to be in that area because I had a trip planned on the Great Ocean Road the next day. Don't shift the blame to the customer! This is unacceptable!

Good experience and car hire provider, have used a number of times

Excellent customer service. Cars were brand new. Kia shortage.

Best deals so far.

The pick up process is terrible, number never works but been lucky to find a bus there but not a good customer experience