CAR RENTAL REVIEWS ON ACE RENTAL CARS AT MELBOURNE AIRPORT, MEL

Wonderful

Excellent

There is a shuttle service at the airport, which is very convenient.

I still have the car, decided to have it for few more days.

Counter staff was very good

Good, simple, and convenient

Horrible pick up experience. Dialled the qeeq provided number. Phone tree maze. Connected me to hertz. Restarted, same rubbish. Had to answer a bunch of ‘confirmation’ questions instead of a simple “we’ll be right there”. Manager on site was too busy for me, so waited until he called an employee in.

Price drop DID work. And that was a valuable benefit

Very enthusiastic and friendly

Very enthusiastic and thoughtful, they even helped me get a larger car.

Very reliable

No comment

The car was in good condition, the process was simple, and the price was fair.

Very good

The international company is very efficient with the car rental and return process.

The staff member at the desk was very helpful indeed much appreciated. The shuttle driver was brilliant too

The price was excellent the car was excellent. But not pleased with the customer service. On collection we were given no idea where and how to pick up the car,hadn’t been told it was a shuttle. We also due to restrictions had to change where we were returning the car I phoned 4 times and was told we had to speak to the Melbourne office who never answered the phone only on the 4th occasion did one of your staff take the message and said she would confirm that they had received the message and she took my email address . I got no reply. I then sent a email request which took 4 days to get a reply. So what should have been a straightforward message took several weeks to sort which was on my mind in that time so not impressed

Easy to use and excellent price found

The whole experience with ace rental was smooth and hassle free

Excellent experience! Smooth process. Hybrid car with suprisingly low fuel consumptiom

I inadvertently joined the diamond memebrship program, which taking into account my profile as a traveler, I am unlikely to nuse in the future. The website should be more specific and clear when offering this opition to the client!

Excellent, but the pick-up process took a bit long.

We got an upgrade to a good diesel 4x4 which was good. The counter staff member (pretty sure it was Denise) was great. The car was pretty dirty but they had some issues with getting cars delivered in time so the staff were managing everyone really well.

Super easy to use and a far superior price to anything else.

Great experience, easy to find and quick service