California Route 1 from San Francisco to Los Angeles

Excellent

Simple procedures, quick and convenient drop-off.

1. Long wait times in line; 2. The attendant took advantage of us, selling us a toll pass for the San Francisco to Los Angeles route even though there were no tolls; 3. Wrong car model, we booked the more expensive Suburban but were told it wasn't available at pickup and given a Tahoe instead, with a promise to swap it the next day, which never happened over three days; 4. Strongly advise against choosing this company.

Not bad.

Like: The car, a Ford Fusion Hybrid, was an excellent, well-designed and maintained piece of equipment. Great car. Rate did not match the reservation rate (it was higher, due to "taxes and fees", but was quickly corrected, once I showed the printout and e-mail, which did include taxes and fees.
Dislike: That the rate was higher than was what was contracted for. Fortunately, I had printouts and e-mails to prove it.