They claimed the car was in the same group, but it was much smaller than the MPV group I reserved through RentalCars. It was just a hatchback. Renting a large car in Austria is difficult. We had five people and a child seat, so it was really cramped. I bought full insurance through RentalCars, and they still tried to sell me additional insurance at pick-up. Moreover, three charges were made; though the first two might be authorizations, it's been several days since I returned the car, and they haven't been refunded yet.
I initially wanted to give a negative review, but the return service was excellent. They even helped us get a taxi, so I’m giving three stars for now.
The staff were efficient and enthusiastic. Any issues were resolved smoothly. The car we initially got was significantly different in size from what we booked, but it was quickly replaced after negotiation. However, finding the car was a hassle. Despite its close proximity, unclear instructions from the staff made us search for half an hour.
There wasn't much service to speak of. You sign the paperwork and they tell you where the car is parked; you pick it up yourself. Since it's a franchise, Hertz membership cards are not valid. During the rental period, there was cross-border travel, and they charged a daily cross-border fee for the entire rental period.
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