The car provided by the Vienna main train station branch had a chip in the windshield. It is irresponsible to assign such a vehicle with safety hazards to a customer renting for 11 days. As expected, the windshield began to crack after one day of driving, and it got progressively worse, forcing us to replace the car in Innsbruck. The replacement car had seat safety issues, causing a one-day delay in our entire trip.
The car pickup process was very smooth, and the staff were very nice. They drove the car directly to the pickup point for handover, so I didn't need to find it in the parking lot myself.
It was quite convenient. The location was easy to find, not many people were in line, and all procedures were done in about 20 minutes from entering the shop to getting in the car.
The service attitude at the Salzburg store when picking up the car was great. A handsome guy handled our transaction. We originally booked a Mercedes A-Class but were upgraded to a BMW 420, which was a pleasant surprise. Later, when discussing insurance matters, he was relatively patient. However, when we called the store to report a scratch during the rental period, the guy who answered was very impatient and hung up after a couple of sentences. Deducting one star for that.
“Disappointed to find that we were going to be charged for minor rim scratches. Please follow up”
About Hertz:7.0/10
We still haven’t heard from Hertz the amount we will be charged, if any. Needs contact with us.
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