Route 66 and Highway 1 in the USA - passing through Los Angeles, Las Vegas, and San Francisco

The service from the lady during pickup was good, but the gentleman during the return didn't pay any attention to me.

During the paperwork process, the Hertz agent from Asia had a constant smile but also tried to persuade me to buy additional insurance and even encouraged an upgrade. Even though I had already purchased full insurance, he still claimed that I didn’t have roadside assistance. After repeatedly emphasizing that I had bought all the necessary insurance, he finally directed me to the car lot. Be cautious, as this is another potential pitfall. There were about five or six different cars parked, but only two of them were actually available for me. The others required an upgrade (if you accidentally took one, you might get stopped when leaving, wasting a lot of time). After taking several photos and confirming repeatedly, I finally got my car (there was no Ford Focus as I had reserved). Instead, I got a Kia Forte, which turned out to be nice to drive with lane-keeping assist. Driving from Los Angeles to Las Vegas was stress-free. American drivers are very disciplined, making the experience very enjoyable.

They kept pushing various insurance options and ended up charging me for a full tank of fuel. Even after returning the car with a full tank, they still charged me, and I had to contact them myself.

Unreasonable charges!

As expected from a major company, the service was excellent, the store was large, and they had many car models. Both renting and returning the car were very quick.