The service was terrible, and they charged arbitrary fees. There was no mention of these charges before renting or upon arrival at the store. They demanded additional fees for adding a driver and charged a roadside assistance fee even though we declined their insurance because we already had coverage. They just handed over an app for signing without explaining the contract details, leaving out crucial information knowing that our English wasn't perfect.

Very good!

Very satisfied, very efficient

The service was quite attentive and they explained everything patiently. However, the staff member who attended to us wasn't very experienced. They processed the transaction three times, and I had to authorize payment three times. The billing is still incomplete, and I need a follow-up from after-sales service.

We got a KIA Carnival. But the space rear seat is to small.