They provided a brand-new Mercedes-Benz C-Class wagon, which was a diesel version. It had strong power and remained incredibly stable even at 160 km/h on the highway. After signing the contract at the counter, I got the key and picked up the car myself from the nearby underground parking lot, which was very convenient. The vehicle already had all highway toll passes, so no need to pay tolls myself. Returning the car was just as simple, in the same parking lot, with a full tank.
I originally booked a POLO online, but when I arrived at the store, they said the car I booked was too small for three people and asked if I wanted to change the car. I went to the parking lot to check, and they had arranged a FIAT500 for me, a two-door small car, and the back seats couldn't accommodate anyone. After further communication, they finally replaced it with a POLO. It's so strange, couldn't they see the model I booked in the order? There was a language barrier, so I couldn't argue with them, which wasted a lot of time. I am not very satisfied with this service.
“Very good but expect some hiccups of not picking up from the airport.”
About Europcar:9.0/10
The wait on the counter to pick the car was very long.
The lady who served us was very helpful and professional.
About QEEQ:8.0/10
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