Convenient pick-up process with clear instructions. Remember to ask if third-party insurance is included. We ended up spending $17 per day purchasing $2 million third-party insurance ourselves.

The originally booked car was unavailable, got a free upgrade to a brand new Jeep.

It's unbelievably bad, they try to scam you at every opportunity. Charged us hundreds of dollars upfront and refused to refund even after we declined additional services. They inexplicably charged city taxes at $75 per city, and an extra $60 for returning the car one hour late. The worst part was trying to replace our rented luxury SUV with a regular Nissan. After refusing, we were made to wait a long time, only to find several matching models in the parking lot. Truly a dishonest rental company with no merits! We still haven't received several thousand dollars back!!!

The Jeep I reserved was unavailable, so they gave me a Hyundai Santa Fe. Despite having paid over two thousand yuan on the website, I was charged an additional thousand-plus yuan at the store for some unclear fee (not insurance). Since I was in a hurry, I didn't question it.

Would not use Dollar again. Alamo are better. The car had a built in Sat Nav which they didn't advise us of so we paid for extra for a Sat Nav at almost $10 a day including tax which we didn't need. Got stuck in traffic so returned the car 2hrs later than specified and ended up paying for another day hire.