Initially, my experience at the store was not good. After entering my order, the staff quoted a price much higher than my order on the app, claiming it included a drop-off fee and taxes. I pointed out that drop-off fees were already included. After some negotiation, he adjusted the price but it was still high. I showed him the order amount, and after standing my ground, he not only upgraded our car but also gave a price slightly lower than the order. Additionally, my wife forgot her key pouch in the car, and they helped locate it and promised to mail it back. We paid for the shipping, but it was still a pleasant resolution.
Like: I am glad we booked through your site. We got a great price, a great car and efficient service Dislike: Can't complain - oh yes it would have been nice to be given the wifi password that the car seemed to have
Like: My reservation was done Thru a third party and wasn’t done right and they were extremely helpful in fixing it. Kind, knowledgeable and polite! Dislike: Everything was perfect
Like: I was impressed with Enterprise Rental Cars because of their efficiency from start to finish. It was a positive start to my vacation!
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Customer Service
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View more >Dislike: Can't complain - oh yes it would have been nice to be given the wifi password that the car seemed to have
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