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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 6515760048
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 6515760048
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Reviewed: Thu, Nov 2, 2017
About Europcar: 4.0 /10
I have previously rented cars from Sixt, Budget, Hertz, etc., and had great experiences. However, renting from Europcar this October was frustrating. In February, I rented cars from Europcar at Madrid Airport in Spain and Tangier Airport in Morocco through a rental company, bought full insurance, and paid in full. On October 4th, when I picked up the car at Madrid Airport, the Europcar employee did not recognize the rental company or the full insurance. She insisted that I either: 1. Buy additional insurance, or I would be responsible for any damages. I refused adamantly. 2. Pay a deposit of 331 euros, otherwise I couldn't pick up the car. Reluctantly, I paid 331 euros with my credit card. (I had a similar experience at Tangier Airport in Morocco.) When I returned the car in Algeciras, Spain, the return location provided by Europcar did not even exist! After much trouble finding the correct return location, I missed the free shuttle bus provided by the ferry company (I had already purchased the ferry tickets) to Tarifa. I had to pay 33 euros for a taxi to rush to the dock before the ferry departed! Would I dare to rent from Europcar again?!

Relevant Reviews on Europcar MADRID AIRPORT ADOLFO SUAREZ T1

Bruno Reynolds

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Reviewed: Sat, Jul 6, 2024
About Europcar: 2.0 /10
Shortly after returning the car, I received an additional bill from the rental company claiming the car was scratched and demanded compensation. Fortunately, I had taken photos when renting the car, proving the scratch was already there. Currently, I'm still in dispute with the rental company.

Maxwell Daniell

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Reviewed: Thu, Jan 11, 2024
About Europcar: 8.0 /10
Returning the car was difficult to find, we circled around several times since the navigation was inaccurate. Picking up the car was easy. We were convinced by the store to buy full insurance; the car rental was only 1800, but the insurance cost more than 4000. It's been over a month and the deposit hasn't been returned yet.
About QEEQ: 8.0 /10

Reg Moses

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Reviewed: Mon, Jun 10, 2019
About Europcar: 10.0 /10
The service was excellent. We arrived early and were able to pick up the car quickly. They explained that for domestic claims, repair costs need to be covered initially. The process was swift, and the return was also very fast.
About QEEQ: 10.0 /10

Delia Jonathan

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Reviewed: Tue, Oct 15, 2019
About Europcar: 10.0 /10
There were two service counters at the site. We arrived when there were no other customers, so we completed the process immediately without waiting.
About QEEQ: 8.0 /10

N.Gago

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Luxury SUV | Mercedes-Benz GLC or similar
Reviewed: Sat, Oct 29, 2022
“Buena”
About Europcar: 7.0 /10
No me gusto la atención del mostrador y la entrega del vehículo. Tuve que buscar ayuda constantemente y las llaves nunca las habían mandado para retirar el auto Todo el tiempo quisieron venderme la Póliza por seguro total y me dijeron que cualquier problema yo tenía que pagar y después reclamar a Uds. eso no me gusto nada.
About QEEQ: 10.0 /10

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