Both picking up and dropping off the car are very convenient. There are no forced sales of additional services, and the staff are very friendly.

The pickup and drop-off processes were quick, and the service was decent.

Good

The wait time was quite long. I had reserved an SUV, but was informed I would have to wait an hour to get the car. After an hour, there was still no car available. In a rush to get to the Great Ocean Road, I had to agree to switch to a Camry. The rental fee was only slightly discounted. The car was relatively old and not very clean.

The biggest advantage of East Coast is the low price, but the condition of the car is average. The car always veers to the right, maybe due to alignment issues or insufficient tire pressure (I have 5 years of driving experience). The store and the pickup point are on opposite sides of the street, in a parking lot on the 10th floor of another building. The door to the parking lot is hard to find, it's best to ask a local for directions, it took me at least 30 minutes. When returning the car, there was a mistake due to the staff (incorrect initial mileage record), so we had to go back to the store to correct it! The pickup point was staffed by some Indian guys, no office, and the car I got was dirty, the exterior was very dirty (uncommon in countries with good air quality). Small companies save money, so their service can't be expected to be good.