Satisfied

The GPS malfunctioned during use, couldn't return the car at night, had to make another trip in the morning. Tire pressure was low, causing a driving hazard, windows were dirty, lots of noise inside the car, no Chinese service, and the fuel tank was not full!

The counter only has two staff members, so you need to queue up to handle the procedures. Arrive early as many people pick up their cars after 10 o'clock.

The pickup and drop-off processes were quick, and the service was decent.

The wait time was quite long. I had reserved an SUV, but was informed I would have to wait an hour to get the car. After an hour, there was still no car available. In a rush to get to the Great Ocean Road, I had to agree to switch to a Camry. The rental fee was only slightly discounted. The car was relatively old and not very clean.