We booked a Land Rover on Zuzuche, but upon pickup, Hertz staff requested the driver to provide two credit cards for assurance, which we didn't anticipate. Each of us only had one credit card, so they refused to give us the Land Rover and instead gave us a Volvo V40 without any choice, calling it a 'nice car.' The staff's English was not great, and we didn't want to waste time arguing, so we reluctantly accepted. The price was almost the same as the Land Rover, only cheaper by about ten RMB. At pickup, although the staff assured us the car was in perfect condition, we found scratches on the body and the fuel tank was only half full. However, after communicating with them, they quickly made notes in the rental record, and the process was thankfully not too complicated. Our German friends asked why we rented this car, noting that we couldn't fully experience the fun of driving over 200 km/h on German highways. We were really speechless...
It wasnt clear from the booking and also no option available to have pick up at the specific terminal. Upon arrival was told needed to go to other terminal which involved a shuttle bus which wasnt ideal with 3 young children and luggage. The car wasnt slightly smaller than expected but was told that it was the higher category, but was sufficient for what we needed. The car was handed over with no damage but upon collecting had a large dent to the rear and was told just to take a photo of the damage. The person that dealt with collection struggled to speak English and struggled on the computer system.
About QEEQ:8.0/10
Having the right terminal options on the booking otherwise no other issues.
Dislike: too long to pick up and drop off the car.
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