CAR RENTAL REVIEWS ON HERTZ AT MILAN MALPENSA AIRPORT, MXP

The credit card expiration date was incorrect, causing the first attempt to fail.

Excellent

The service was good, but the waiting time was too long.

The Italians' English is really poor, but their attitude is good, although slow.

Satisfactory

Excellent value for money, very affordable prices for renting a good car. The staff were polite.

They try to upsell insurance, but everything else is okay

Satisfied. They promote insurance but don’t enforce it, just mention it.

Satisfied

Busy pick up location so a bit of a long wait. Helpful counter staff at a separate branch in the country when we had to drop in for extension of hire.

Helpful easy. But need to read fine print of how the voucher works.

Dissatisfied, forced consumption, completely untrustworthy

Hertz were very professional

They gave me a car with cracked rims and refused to change it, forcing additional charges.

When picking up the car, a female staff member was deliberately making things difficult for us with a very bad attitude. Even though it was our turn, she intentionally allowed the foreigners behind us to go first. We had to find another female staff member who just started her shift to successfully rent the car. However, during the rental process, the staff member with the bad attitude tried to stop her colleague from assisting us. The staff member inspecting the car when returning it was nice, and the one handling the paperwork was acceptable. (No Chinese service available)

This was the most problematic car rental experience I've ever had! We waited in line for 4 hours to get the car, and the reserved model wasn't available. They gave us a problematic car with no fuel instead. Throughout the trip, the car had various issues and eventually broke down halfway, delaying our trip by an entire day. Customer service wasn't helpful either. Thankfully, the hotel owner helped us communicate with the rental company. It took two months of coordination with the rental platform to get a refund for the taxi fare incurred due to the car exchange. Hertz going out of business is not without reason!

Quite satisfied

Hard to find

Satisfied

Pretty good

Great vehicle condition!