Very satisfied. The car handover is quick and efficient, and the car is in good condition. Driving on US101 is excellent.

When we arrived at the store, they said there were no cars available. We had two options: pay extra or wait for someone to return their car. Waiting would take 4 hours, so we agreed to pay extra. They charged us an additional $100 per day, totaling $200. For just a Polestar 2, that comes to $200 per day, which is outrageous. Terrible service. I wouldn't recommend renting a car from Dollar; it's really poor.

The waiting time was very long and the efficiency was low.

Waited 2 hours to pick up the car. The paid Chinese pickup guide wasn't there, and the car model was incorrect. What else can I say?

The service was alright, but they kept pushing for upgrades to luxury cars and insurance. Besides, the car selection was limited. They advertised a Nissan Altima, but only had South Korean Hyundai cars.