There was an African-American female staff member who had a terrible attitude, like we owed her money. Half an hour after picking up the car, we were informed of several complaints against us. We were asked to return the car to the rental office, and our order was forcibly canceled without a refund. When we requested details and evidence of the complaints, we were told that the complaints were only received over the phone with no specific details provided. Isn't this just a scam targeting Chinese people?
This company has serious issues with customer treatment; be cautious when renting. We rented for 9 days and bought full insurance, but due to improper parking, the front of the car was damaged. They deducted 2000 SGD from us, plus over 500 SGD for the rental fee which wasn't refunded. Eventually, they refused to provide a new car and wanted to kick us out. This made our entire trip in New Zealand very unpleasant, and the cost of renting another car was significantly higher.
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