I initially thought renting a car in Italy would be complicated. But Hertz made it very simple. When asked if I needed additional insurance, I declined and they didn’t push it further. Driving in Italian cities can be challenging as people drive fast and don’t follow rules. However, I enjoyed driving on Italian highways; everyone drives fast but follows the rules, similar to Northern Europe.

The process of borrowing and returning the car was quite fast.

The first staff member was very dismissive, though the staff later were quite nice.

It was terrible picking up the car. When we arrived at 10pm with pregnant wife and 2 under 4 it made no difference and we were 26th in the queue with the car rental place closing at 12pm. How can they not see that they would need more than 2 staff working. People were going crazy. We ended up having to spent £550 to get a car!

Aucune explication de la part de la dame au comptoir lors du retrait du véhicule et même remarque pour le personnel à la réception... On se sent un peu seul avec eux...