The parking location at the airport is on the top floor of a parking structure next to the terminal, which was hard to find. However, the environment inside was decent but the service was mediocre. I had already bought insurance online and they didn't ask much, probably due to the language barrier, they went ahead and added full insurance without my consent, costing me an extra 600 RMB. I tried to submit a complaint and get a refund from Hertz, but there was no resolution. Bad experience.
“Will never use hertz again. Ever. Anywhere I travel.”
About Hertz:2.7/10
Staff at counter was very rude at drop off. Staff at pickup were dismissive and not helpful. Forced car on us we did not want or book. They tried to up sell us to get what we had originally booked. Horrible hertz.
Aucune explication de la part de la dame au comptoir lors du retrait du véhicule et même remarque pour le personnel à la réception...
On se sent un peu seul avec eux...
About QEEQ:8.0/10
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