Pretty good experience. Picking up and exchanging cars was convenient without too much paperwork.

Very satisfied.

Domestic cars are truly impressive. I originally rented a basic Kia small car at this level, but when picking up the vehicle, I was surprised to find a mid-size SUV from the Chinese brand Chery. The car was quite spacious and had advanced smart features, including lane change assist, lane keeping, cruise control, a large touchscreen with phone connectivity, power seats, and keyless entry.

The pick-up location is right across the arrival hall at the airport. Just cross the street and you can see several car rental signs. I originally rented an Outlander but got a brand new Forester with just 2000 kilometers on it. It has a lot of space, great horsepower, and the AWD is really smooth.

Excess human involvement. The process could be significantly more electronic or simplified. They had to shuffle through keys thrown in a draw for 5-10 minutes before discovering they didn't have the car model ordered so they provided a suitable but very different alternative.

The experience of renting through a rental broker and not directly from a rental company was a little uncomfortable at first (is this transaction legitimate/am I getting ripped off) but in the end the cost saving was worth the third party being involved in the process.