Initially, no one answered our calls. Later, we had to take a Grab from K2 to K1, where they said we were late and wanted to charge a waiting fee. When returning the car, we contacted them an hour in advance, and called again as we were approaching, fearing we'd miss our flight if there were any delays. The return process was fairly smooth.

1. The car pickup process is simple but requires understanding English communication, 2. Very thoughtful service, they provided a highway toll card when picking up the car. 3. The address is at the car park on the 1st floor opposite Terminal 1, easy to spot the sign. 4. Returning the car is even simpler; the staff just walked around the car to check and it was done. 5. From Terminal 2, there is a shuttle bus to take you there. 6. Remember to leave some extra time for check-in!

The car delivery person was punctual and explained everything clearly.

There was a scratch that was already there when I picked up the car, but they insisted it was new when I returned it. I had a flight to catch so I didn't argue and paid 300 yuan. Additionally, the paperwork was supposed to be done right after getting our luggage and before leaving the airport. We couldn't find the place and had to ask the airport security to let us back in to complete the procedures.

Very convenient, and the price is also reasonable.