Very satisfied

The staff were very friendly

Hertz is a well-established rental company with a large store and many staff members, though there are also many customers. Even though we had to wait in line, the staff was very friendly. Overall, highly satisfied.

I don't know why it shows my order as a mini MOV or similar here. I booked a mid-size MPV, 7 seats, and it also shows in the order as a mid-size MPV | Nissan Quest or similar, automatic/4 doors/7 seats?! They charged me an upgrade fee of $797 at the store! The vehicle had issues, but the customer service staff were quite enthusiastic!

The car requested was not available. After a lot of discussion with managers, we were eventually given a cabriolet as originally requested which was good. Then halfway through our hire, the front wheel tyres required replacing. Hertz were very good in authorisation of this but we had to go a hundred mikes out of our way and a different route as originally planned to get new tyres put on. The car should have had new tyres from the beginning. I felt that our safety had been compromised

Price did not drop