The car was decent, with a mileage of 40,000 kilometers. However, the windshield had two cracks caused by stones that were not repaired, slightly affecting visibility while driving. The steering felt a bit loose, which wasn't ideal given the narrow roads and gravel paths typical in Tasmania. The staff at the rental office were quite diligent and patient. I purchased full insurance from the rental company, and there were no pre-authorizations or deposits. They charged 300 AUD for insurance, and I was able to drive away immediately.
We informed the staff about the collision when returning the car, but they were very impatient and kept questioning us about how the accident happened. We booked a Cruze but were given a very old model Nissan Pulsar instead. The car had no backup radar or alert system, making it very prone to accidents, especially in dark conditions. The experience was far worse compared to Hertz, and we won't choose this company again.
The process of picking up and returning the car was very convenient and quick. Very satisfied. It would be even better if we got a paper with contact information for vehicle issues, the type of fuel needed, and other basic useful information when picking up the car, and a detailed bill email like Thrifty after returning the car.
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