Munich, Salzburg, Vienna, Königssee, Neuschwanstein Castle, Heidelberg, Frankfurt

I had reserved a Volvo V40, but upon arrival, I was informed that it was unavailable and was offered a Ford instead. I assumed it would be a Ford Focus of the same grade, but after completing the paperwork and going to the parking lot, I discovered it was a smaller class car. Moreover, there were no staff members at the parking lot, and it was self-service pickup. This is clearly misleading and deceitful. If you don't have the specified model, you shouldn't charge for it. I felt very disappointed. I was carrying large luggage and didn't want to go back to discuss switching cars.

Dissatisfied, the contract had undisclosed unfair terms.

Great service!

I rented a Mondeo but they gave me a Focus. This is unacceptable.

Picking up the car was smooth. There was no E-Class available, so we chose a Volvo V60. The car is not big, but it is very stable on highways and has strong diesel power.