The car was very new, only 8300 miles driven. The handover and inspection were quick, very good! There is a free shuttle to and from the airport, very convenient.

The service was pretty good. They were extremely thorough when inspecting the car during exchange. The refund of the deposit was a bit slow.

The car I booked was not available, but based on my luggage needs, the company upgraded me to an SUV. From a few available cars, I chose the unlimited mileage XC60. The end result was satisfactory.

Booking through the domestic QEEQ website was very smooth. However, the company will try to sell you extra insurance when you pick up the car. You can choose based on your own needs. You can refuse it without any problem. I declined because I already purchased additional coverage on the QEEQ website. I returned the car at Heathrow Airport at 9:20 PM. The staff was very friendly and informed me that their shuttle bus runs at 9:30 PM and they would quickly process my return. Sure enough, they completed the car inspection and paperwork in about five minutes and then took the three of us to the departure terminal. Two days later, the £150 deposit was refunded to my credit card. Highly recommended.

The rental service of this company is much less convenient compared to others. It's located quite far from the airport for both pickup and return. The staff doesn't even have a hint of a smile. I don't think I will choose this rental company again.