Western USA Grand Canyon Loop

Very dissatisfied. This was my first time using this company. The person who attended to me was a woman, and without asking me, she added $500 of additional services. When I noticed and asked for a refund, she was reluctant. Meanwhile, there was an elderly white lady renting a car next to me, and this woman directly asked her if she wanted the service. The service was extremely poor! During the process, I had the customer service from the rental platform talk to her over the phone, but she was clearly unwilling and refused to take the call.

The staff were very helpful. They did try to upsell, but respected it when I declined and were still polite.

Good

Very nice, we met an unconventional rental manager who processed our rental right in the parking lot. It took only five minutes from arrival to getting the car, saving us from waiting in line at the store.

Overall it was okay. It might have been due to our limited English proficiency, but we didn't hear the rental company mention anything about changing cars, so we were a bit confused when picking up the car.