Melbourne - Yarra Valley - Phillip Island - Twelve Apostles - Apollo Bay

The parking lot did not indicate the exit direction, and there were no signs, which caused me to go the wrong way and the car roof got scratched. The staff were rude.

The rental company is professional, the car was in great condition, and they even upgraded the model for free.

The rental location is convenient and easy to find, the service attitude is very good, and the staff are very attentive. Picking up the car is very easy, and the car is in excellent condition. I rented a car that was less than a month old and had only driven 1,700 kilometers. The car was very clean inside and out when I picked it up. Returning the car took less than a minute. I'll choose Hertz for my next trip and hope their service is as good in other countries.

The car was good. Although it was the specified model, we got upgraded to a Mitsubishi SUV at the store. The service staff were very friendly. We rented a child seat, which was quite spacious, so it was still cramped for a family of five. The on-site charges were about $40 more than the price listed on the rental website. There were many items listed, likely fees and not taxes! But I still don't understand why. When asked, customer service said it's the $75 child seat tax. Do you assume customers don't understand English?!

double charge