Hertz, Melbourne Airport Car hire

3% OFF

Best price car hire
Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Suzuki Swift
Economy
US$ 38/day
Rent a car
- Collision Damage Waiver & TP
Hyundai i30
Compact
US$ 40/day
Rent a car
- Collision Damage Waiver & TP
Toyota Corolla Hatchback
Compact
US$ 42/day
Rent a car
- Collision Damage Waiver & TP
Mazda CX-3
Small SUV
US$ 42/day
Rent a car
- Collision Damage Waiver & TP
Toyota Corolla
Compact
US$ 42/day
Rent a car
- Collision Damage Waiver & TP
Toyota Camry
Standard
US$ 44/day
Rent a car
- Collision Damage Waiver & TP
Mazda CX-5
Small SUV
US$ 46/day
Rent a car
- Collision Damage Waiver & TP
- Kia Sportage
  US$ 49/day
- Mazda CX-9
  US$ 55/day
- Toyota RAV4
  US$ 56/day
Show other 35
Fold up
- Hertz Melbourne Airport(MEL) Ford Ranger Rental
  US$ 60/day
- Hertz Melbourne Airport(MEL) Toyota Prado Rental
  US$ 60/day

Hertz - Melbourne Airport Information, Car hire Instructions & Policies

Address

ARRIVAL DRIVE,TULLAMARINE,VI,3045,AU

Telephone

0383129590 / +61 3 9338 4044

Pick-up Instructions

The Hertz - Melbourne Airport car hire location is in terminal

You can walk to the counter of Hertz - Melbourne Airport car hire.

The rental office is located on the ground level of the ParkRoyal Hotel, opposite Terminals T1, T2, and T3, behind the large Melbourne sign. If you arrive at Terminal T4, make your way outside to Terminal T3 to cross the road . Please proceed to the office to complete your rental contract.

Drop-off Instructions

When approaching the airport area, follow the road signs marked "Car Rental Returns." After passing through the center road traffic light, keep right and watch for overhead signs indicating "Car Rental Returns" at the entrance. Enter through the Car Rental Return car park entrance. Follow the rental company logo to the designated return area. Google map link: https://maps.app.goo.gl/LDVHwiWde2t9qsET6

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	00:00 -01:00 06:00 -23:59	00:00 -01:00 06:00 -23:59	07:00 -22:00	07:00 -23:59	00:00 -01:00 06:00 -23:59	00:00 -01:00 06:00 -23:59	00:00 -01:00 06:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

20 - 99 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Jeep Liberty

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

For local renters, you need to bring:

Full Driving License issued in Australia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

AUD 19/day

Additional driver

Note that all drivers must provide their valid documentation.

USD 5.50/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

AUD 22/day

capped at AUD 88

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

AUD 22/day

capped at AUD 88

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

AUD 22/day

capped at AUD 88

Cross Border

To be updated

Cross Islands

Free of Charge:

Taking rental cars to following islands is allowed and free of charge:
Phillip Island, Kangaroo Island, Churchill Island, Mornington Island

Customer can take the vehicle on a Ferry to Kangaroo Island. Any damage happens to vehicle while the car is on a ferry, customer is fully responsible up to the full value of the car. *If you rent a car in Western Australia, you are not allowed to drive out of this state.

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Bruny Island, Gove Peninsula, Tasmania, North Stradbroke Island

Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water.There is no insurance cover in Bruny Island. Hertz will allow Customers to take the vehicle to Bruny Island, however they will be liable for any damage to the vehicle up to the Accident Damage Excess (ADE) amount per incident. Please refer to the Hertz Australia T&C’s for full details *If you rent a car in Western Australia, you are not allowed to drive out of this state.

Must-not:

Taking rental cars to following islands is not allowed：
Magnetic Island, Groote Eylandt, Rottnest Island, Tiwi Island, Fraser Island, Moreton Island, South Stradbroke Island, Mariah Island, Hamilton Island, Hayman Island, DayDream Island, Griffiths Island, Barnard Islands, Long Island, Prince of Wales Island, Entrance Island, Horn Island, Hammond Island, Barrow Island, Great Keppel Island

Excess

Collision Damage Waiver Excess differs by car model:

AUD 7000-8700 for other car models.

AUD 5500 for Ford Focus Aut,

AUD 5500 for Chevrolet Aveo,

AUD 5500 for Toyota Corolla,

AUD 5500 for Opel Astra Automatic Or Similar,

AUD 5500 for Toyota Cross Hybrid,

AUD 5500 for Nissan Juke,

AUD 6001 for Compact,

AUD 6001 for Pallet Gates Dropsides-diesel,

AUD 6001 for Cubic Metre Van,

AUD for Fiat Talento,

AUD for Renault Trafic,

AUD for Volkswagen Golf Gti,

AUD 6001 for Audi Q3,

AUD 7900 for Volkswagen Golf Gti,

AUD for Opel Corsa,

AUD for Toyota Yaris,

AUD for Fiat Panda 5 Doors,

AUD 5500 for Toyota Yaris,

AUD for Cubic Metre Van,

AUD for 4wd Mine Equipped-diesel-4wd,

AUD 5500 for Mystery Vehicle,

AUD 5500 for BMW 3 Series,

AUD 5500 for Volkswagen Jetta,

AUD 5500 for Toyota Kluger Hybrid,

AUD 5500 for Volvo XC60,

AUD 6001 for Mitsubishi Pajero Sport,

AUD for Toyota Prado,

AUD for Ldv Delivery 9,

AUD 6001 for Van W Lift,

AUD for Fiat Ducato,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Nissan Titan 5.7 V8 Truck,

AUD 6001 for Dual Cab 4wd--4wd,

AUD for Dual Cab Landcruiser-diesel-4wd,

AUD 7900 for M5 Ford Mustang Gt,

AUD 5500 for Description Not Available,

AUD 6001 for Metre Tipper Truck-diesel,

AUD 5500 for Kia Carnival,

AUD 6001 for J5 Audi Q7,

AUD for Pallet Curtainsider Lift-diesel,

AUD 6001 for Cubic Metre Curtainsider,

AUD 6001 for 4wd Lid Canopy--4wd,

AUD 6001 for Mercedes V-class,

AUD 5500 for Carnival 6 Seater,

AUD 6001 for H5 Audi Q2,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Peugeot 308, Hyundai I30 Automatic Or Similar,

AUD 5500 for Vauxhall Grandland X,

AUD 5500 for Nissan Qashqai,

AUD 5500 for Kia Sportage,

AUD for Benz Vito 4x4-diesel,

AUD 6001 for Hilux Ute,

AUD 6001 for Hilux Xcab Ute--4wd,

AUD 6001 for Mercedes Eqa350,

AUD 5500 for Honda HR-V,

AUD 6001 for Audi Q5 Inc,

AUD 7900 for Audi Sq5 Inc,

AUD for Mover 2 Axle,

AUD for Cubic Meter Van,

AUD for Renault Clio 2 Places,

AUD for 25 Seat Bus,

AUD for Toyota Camry Elite,

AUD for Mercedes Glc Coupe-diesel-4wd,

AUD 6001 for Toyota Prado,

AUD for Metre Truck Lift,

AUD for 4wd Toyota Landcruiser,

AUD 6001 for Ford Ranger-4wd,

AUD 6001 for Toyota Proace,

AUD 5500 for 5 Series,

AUD 6001 for Mercedes-benz E-klasse Gps,

AUD for 12 Pallet Curtainsider-diesel,

AUD 6001 for Polestar 2,

AUD for 22 Seat Bus-diesel--4wd,

AUD 5500 for Corolla Sedan Hybrid-hybrid,

AUD 5500 for Peugeot 508,

AUD for Tray With Gate-diesel,

AUD for Mercedes Vito L1h1 5m³ O Similar,

AUD for Iveco Daily 12m3,

AUD for Dual Cab-4wd,

AUD for Ford S-max,

AUD for V60 Cc,

AUD 6001 for Mitsubishi ASX,

AUD 7000 for Cubic Metre Van,

AUD 7000 for 22 Seat Bus,

AUD 7000 for Metre Van Lift,

AUD 6001 for Jeep Grand Cherokee Automatic Or Similar,

AUD 7000 for 12 Pallet Tray-diesel,

AUD for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser--4wd,

AUD 6001 for Cab 3t Tray-diesel,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for Tray Dual Cab-diesel--4wd,

AUD 6001 for Dual Cab Tray--4wd,

AUD 7000 for 25 Seat Bus-diesel,

AUD for Special,

AUD 6001 for Volkswagen Multivan,

AUD 6001 for 4wd 12 Seater--4wd,

AUD for Ford Transit Lara,

AUD 6001 for Special,

Theft Insurance Excess differs by car model:

AUD 6900 for other car models.

AUD 5500 for Ford Focus Aut,

AUD 5500 for Chevrolet Aveo,

AUD 5500 for Toyota Corolla,

AUD 5500 for Opel Astra Automatic Or Similar,

AUD 5500 for Toyota Cross Hybrid,

AUD 5500 for Nissan Juke,

AUD 6001 for Compact,

AUD 6001 for Pallet Gates Dropsides-diesel,

AUD 6001 for Cubic Metre Van,

AUD for Fiat Talento,

AUD for Renault Trafic,

AUD for Volkswagen Golf Gti,

AUD 6001 for Audi Q3,

AUD 7900 for Volkswagen Golf Gti,

AUD for Opel Corsa,

AUD for Toyota Yaris,

AUD for Fiat Panda 5 Doors,

AUD 5500 for Toyota Yaris,

AUD for Cubic Metre Van,

AUD for 4wd Mine Equipped-diesel-4wd,

AUD 5500 for Mystery Vehicle,

AUD 5500 for BMW 3 Series,

AUD 5500 for Volkswagen Jetta,

AUD 5500 for Toyota Kluger Hybrid,

AUD 5500 for Volvo XC60,

AUD 6001 for Mitsubishi Pajero Sport,

AUD for Toyota Prado,

AUD for Ldv Delivery 9,

AUD 6001 for Van W Lift,

AUD for Fiat Ducato,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Nissan Titan 5.7 V8 Truck,

AUD 6001 for Dual Cab 4wd--4wd,

AUD for Dual Cab Landcruiser-diesel-4wd,

AUD 7900 for M5 Ford Mustang Gt,

AUD 5500 for Description Not Available,

AUD 6001 for Metre Tipper Truck-diesel,

AUD 5500 for Kia Carnival,

AUD 6001 for J5 Audi Q7,

AUD for Pallet Curtainsider Lift-diesel,

AUD 6001 for Cubic Metre Curtainsider,

AUD 6001 for 4wd Lid Canopy--4wd,

AUD 6001 for Mercedes V-class,

AUD 5500 for Carnival 6 Seater,

AUD 6001 for H5 Audi Q2,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Peugeot 308, Hyundai I30 Automatic Or Similar,

AUD 5500 for Vauxhall Grandland X,

AUD 5500 for Nissan Qashqai,

AUD 5500 for Kia Sportage,

AUD for Benz Vito 4x4-diesel,

AUD 6001 for Hilux Ute,

AUD 6001 for Hilux Xcab Ute--4wd,

AUD 6001 for Mercedes Eqa350,

AUD 5500 for Honda HR-V,

AUD 6001 for Audi Q5 Inc,

AUD 7900 for Audi Sq5 Inc,

AUD for Mover 2 Axle,

AUD for Cubic Meter Van,

AUD for Renault Clio 2 Places,

AUD for 25 Seat Bus,

AUD for Toyota Camry Elite,

AUD for Mercedes Glc Coupe-diesel-4wd,

AUD 6001 for Toyota Prado,

AUD for Metre Truck Lift,

AUD for 4wd Toyota Landcruiser,

AUD 6001 for Ford Ranger-4wd,

AUD 6001 for Toyota Proace,

AUD 5500 for 5 Series,

AUD 6001 for Mercedes-benz E-klasse Gps,

AUD for 12 Pallet Curtainsider-diesel,

AUD 6001 for Polestar 2,

AUD for 22 Seat Bus-diesel--4wd,

AUD 5500 for Corolla Sedan Hybrid-hybrid,

AUD 5500 for Peugeot 508,

AUD for Tray With Gate-diesel,

AUD for Mercedes Vito L1h1 5m³ O Similar,

AUD for Iveco Daily 12m3,

AUD for Dual Cab-4wd,

AUD for Ford S-max,

AUD for V60 Cc,

AUD 6001 for Mitsubishi ASX,

AUD 7000 for Cubic Metre Van,

AUD 7000 for 22 Seat Bus,

AUD 7000 for Metre Van Lift,

AUD 6001 for Jeep Grand Cherokee Automatic Or Similar,

AUD 7000 for 12 Pallet Tray-diesel,

AUD for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser--4wd,

AUD 6001 for Cab 3t Tray-diesel,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for Tray Dual Cab-diesel--4wd,

AUD 6001 for Dual Cab Tray--4wd,

AUD 7000 for 25 Seat Bus-diesel,

AUD for Special,

AUD 6001 for Volkswagen Multivan,

AUD 6001 for 4wd 12 Seater--4wd,

AUD for Ford Transit Lara,

AUD 6001 for Special,

Third Party Liability Insurance Excess differs by car model:

AUD 6900 for other car models.

AUD 5500 for Ford Focus Aut,

AUD 5500 for Chevrolet Aveo,

AUD 5500 for Toyota Corolla,

AUD 5500 for Opel Astra Automatic Or Similar,

AUD 5500 for Toyota Cross Hybrid,

AUD 5500 for Nissan Juke,

AUD 6001 for Compact,

AUD 6001 for Pallet Gates Dropsides-diesel,

AUD 6001 for Cubic Metre Van,

AUD for Fiat Talento,

AUD for Renault Trafic,

AUD for Volkswagen Golf Gti,

AUD 6001 for Audi Q3,

AUD 7900 for Volkswagen Golf Gti,

AUD for Opel Corsa,

AUD for Toyota Yaris,

AUD for Fiat Panda 5 Doors,

AUD 5500 for Toyota Yaris,

AUD for Cubic Metre Van,

AUD for 4wd Mine Equipped-diesel-4wd,

AUD 5500 for Mystery Vehicle,

AUD 5500 for BMW 3 Series,

AUD 5500 for Volkswagen Jetta,

AUD 5500 for Toyota Kluger Hybrid,

AUD 5500 for Volvo XC60,

AUD 6001 for Mitsubishi Pajero Sport,

AUD for Toyota Prado,

AUD for Ldv Delivery 9,

AUD 6001 for Van W Lift,

AUD for Fiat Ducato,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Nissan Titan 5.7 V8 Truck,

AUD 6001 for Dual Cab 4wd--4wd,

AUD for Dual Cab Landcruiser-diesel-4wd,

AUD 7900 for M5 Ford Mustang Gt,

AUD 5500 for Description Not Available,

AUD 6001 for Metre Tipper Truck-diesel,

AUD 5500 for Kia Carnival,

AUD 6001 for J5 Audi Q7,

AUD for Pallet Curtainsider Lift-diesel,

AUD 6001 for Cubic Metre Curtainsider,

AUD 6001 for 4wd Lid Canopy--4wd,

AUD 6001 for Mercedes V-class,

AUD 5500 for Carnival 6 Seater,

AUD 6001 for H5 Audi Q2,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Peugeot 308, Hyundai I30 Automatic Or Similar,

AUD 5500 for Vauxhall Grandland X,

AUD 5500 for Nissan Qashqai,

AUD 5500 for Kia Sportage,

AUD for Benz Vito 4x4-diesel,

AUD 6001 for Hilux Ute,

AUD 6001 for Hilux Xcab Ute--4wd,

AUD 6001 for Mercedes Eqa350,

AUD 5500 for Honda HR-V,

AUD 6001 for Audi Q5 Inc,

AUD 7900 for Audi Sq5 Inc,

AUD for Mover 2 Axle,

AUD for Cubic Meter Van,

AUD for Renault Clio 2 Places,

AUD for 25 Seat Bus,

AUD for Toyota Camry Elite,

AUD for Mercedes Glc Coupe-diesel-4wd,

AUD 6001 for Toyota Prado,

AUD for Metre Truck Lift,

AUD for 4wd Toyota Landcruiser,

AUD 6001 for Ford Ranger-4wd,

AUD 6001 for Toyota Proace,

AUD 5500 for 5 Series,

AUD 6001 for Mercedes-benz E-klasse Gps,

AUD for 12 Pallet Curtainsider-diesel,

AUD 6001 for Polestar 2,

AUD for 22 Seat Bus-diesel--4wd,

AUD 5500 for Corolla Sedan Hybrid-hybrid,

AUD 5500 for Peugeot 508,

AUD for Tray With Gate-diesel,

AUD for Mercedes Vito L1h1 5m³ O Similar,

AUD for Iveco Daily 12m3,

AUD for Dual Cab-4wd,

AUD for Ford S-max,

AUD for V60 Cc,

AUD 6001 for Mitsubishi ASX,

AUD 7000 for Cubic Metre Van,

AUD 7000 for 22 Seat Bus,

AUD 7000 for Metre Van Lift,

AUD 6001 for Jeep Grand Cherokee Automatic Or Similar,

AUD 7000 for 12 Pallet Tray-diesel,

AUD for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser--4wd,

AUD 6001 for Cab 3t Tray-diesel,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for Tray Dual Cab-diesel--4wd,

AUD 6001 for Dual Cab Tray--4wd,

AUD 7000 for 25 Seat Bus-diesel,

AUD for Special,

AUD 6001 for Volkswagen Multivan,

AUD 6001 for 4wd 12 Seater--4wd,

AUD for Ford Transit Lara,

AUD 6001 for Special,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.8 km from Melbourne Airport

7.5 km from Essendon Airport

19.2 km from Melbourne City Heliport

Railway Stations

18.3 km from Flagstaff Train Station

18.5 km from Southern Cross Station

19.2 km from Parliament Train Station

Hotels

Nearby PARKROYAL Melbourne Airport

0.2 km from Holiday Inn Melbourne Airport

0.4 km from ibis budget Melbourne Airport

Other Landmarks

19.4 km from Federation Square

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: -37.670515 144.850297

Location Images

The Rental Desk

Hertz-Melbourne Airport-509-dropoff_guide

Return Sign

The Sign

Guest Reviews

Total points： 8.0 / 10 Very good

Vehicle condition: 0.5
Vehicle cleanliness: 0.5
Spaciousness: 0.5
Counter staff: 0.5
Pick-up location: 0.5
Drop-off location: 0.5
Pick-up time: 0-10 mins
Drop-off time: 0-10 mins

Danny
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Like: Having not rented a car for a long time this was such a pleasure to go to the counter and get the car no worries!
Dislike: Nothing really. Very satisfied customer.
Read More >
S.BIN ISMAIL
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Like: The car itself and staff
Read More >
C.Lee
Melbourne
9.6 /10 Excellent
Reviewed: Thursday, February 20, 2025
Dislike: The vehicle needs balancing and alignment.
Read More >
M.ilham
Melbourne
9.8 /10 Excellent
Reviewed: Thursday, February 20, 2025
Like: the car's are excellent...
Dislike: nothing
Read More >
E.Priady
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Like: The car was excellent and new
Dislike: Everything was ok
Read More >
H.Silwanes
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Great service
Read More >
Sunil Agarwal
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The car offered to us was really comfortable and made our entire trip really memorable
Read More >
C.Lau
Melbourne
9.3 /10 Excellent
Reviewed: Thursday, February 20, 2025
we have upgrade to Passat wagon, nice and comfortable drive experience
Read More >
Y.Hao
Melbourne
8.3 /10 Very good
Reviewed: Thursday, February 20, 2025
double charge
Read More >
Chan
Melbourne
9.7 /10 Excellent
Reviewed: Thursday, February 20, 2025
smooth check-in, car in good condition
Read More >
Merlin Pearson
Melbourne
4 /10 Average
Reviewed: Thursday, February 20, 2025
The person before me took over half an hour to rent a car, the staff was a bit slow. I originally booked a Qashqai on Zuzuche, but ended up with an EcoSport. The space is very small and it's not easy to drive.
Read More >
Betty Roosevelt
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Professional service with no extra sales pitches
Read More >
Frances Browning
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
They didn't provide the reserved model. I booked a Yaris, but got an i30 instead. No special explanation, but I accepted it. Overall, it went smoothly.
Read More >
Stacey
Melbourne
6 /10 Average
Reviewed: Thursday, February 20, 2025
The car was good. Although it was the specified model, we got upgraded to a Mitsubishi SUV at the store. The service staff were very friendly. We rented a child seat, which was quite spacious, so it was still cramped for a family of five. The on-site charges were about $40 more than the price listed on the rental website. There were many items listed, likely fees and not taxes! But I still don't understand why. When asked, customer service said it's the $75 child seat tax. Do you assume customers don't understand English?!
Read More >
Sabrina Salome
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Very good, the service was excellent, they always had a smile.
Read More >
Cynthia Clemens
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Pretty good
Read More >
Ron Saul
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Convenient and fast. The two child seats I booked were not properly installed. One was refunded, and the other took 30 minutes to install, but overall I am satisfied.
Read More >
Zara Hodgson
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Pick-up and drop-off at HERTZ Melbourne Airport were very quick and smooth.
Read More >
Dwight Bauer
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
It was good, but there were many people so the wait was long.
Read More >
Ward Wood
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Hertz is very professional, the car was in great condition. This Toyota Corolla had only run a few hundred kilometers, and it worked perfectly fine.
Read More >
Malcolm Symons
Melbourne
4 /10 Average
Reviewed: Thursday, February 20, 2025
There was a long queue around 10 AM at the airport location. After confirming car availability via walkie-talkie, we had to wait another ten minutes.
Read More >
Earl David
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The service is excellent, and the procedures are very convenient.
Read More >
Julian Kennedy
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Very good
Read More >
Xanthe Service
Melbourne
4 /10 Average
Reviewed: Thursday, February 20, 2025
I personally felt the staff was not very friendly. I was asked a question by an employee and didn't understand, and it was pretty obvious they were a bit unfriendly about it. The car had a lot of scratches both in the front and the back, so I took many pictures since I was worried there might be issues when returning the car. But fortunately, the return process went smoothly.
Read More >
Leopold Chapman
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Very good
Read More >
Wordsworth Alcott
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Very good, the counter staff were very helpful and considerate.
Read More >
Hugo Bridges
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Overall, I'm quite satisfied. It's worth recommending and convenient.
Read More >
Steven Bush
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Convenient and fast
Read More >
Pete Wild
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Very reliable, excellent service, and very convenient car return.
Read More >
Alger Washington
Melbourne
6 /10 Average
Reviewed: Thursday, February 20, 2025
The queue to pick up the car was very long. However, the service was very enthusiastic. There were no Chinese-speaking staff, but they had prepared Chinese translation documents for key communication topics (car models, insurance, etc.), which were clear enough to understand.
Read More >
Virgil Hal
Melbourne
2 /10 Poor
Reviewed: Thursday, February 20, 2025
The service at the Melbourne airport location was very poor. First, I booked an Audi Q7 two months in advance. During those two months, no one informed me that the car was unavailable. When I arrived, they told me that there were no Q7s, and they didn't have any 7-seaters either. Why wasn't I informed earlier if there were no cars available during those two months? Not even a single other 7-seater? The staff didn't even apologize, telling me confidently that there were no cars, and suggesting I switch to a smaller car. I had three people, three suitcases, and two backpacks. How could a small car fit all that? I booked a Q7 for the comfort, not to make do with a smaller car! Second, the staff rudely informed me that the insurance I bought on Zuzuche wasn't recognized by Hertz! Excuse me? I bought full coverage and additional insurance! They gave me a document stating that if there was an accident and I didn't buy their insurance, I would be liable for 5500 AUD! My insurance wasn't applicable! Third, they finally gave me an Audi Q5, which took almost an hour to get. During this time, I called Zuzuche's customer service to complain, but nothing was resolved! The car hadn't been cleaned at all. I picked up the car late at night, so I didn't have time to inspect it. We arrived at 6:30 PM and got the car at 8 PM, needing to drive to Geelong, an hour away from Melbourne. The next day, I found the back seats were filthy. My daughter sat in the back, and her shorts were stained. We had to clean the seats bit by bit! Also, the MMI system stopped working the next day. We had already left Melbourne and couldn't return to the office. I called Zuzuche, who told me Hertz would contact me, but no one ever did! We also rented from Hertz in Sydney, and that car hadn't been cleaned either. The first car we got in Sydney had tire pressure issues, but luckily we were still in Sydney and quickly went back to the office. The staff told me I could either fill up the gas tank before returning or inflate the tires myself. Was it my fault the tire pressure was low? After arguing for a while, they finally replaced the car without conditions. The first staff member who served me in Sydney was nice and patiently explained that I could drive confidently because I had bought full coverage. She also asked if I wanted to purchase a toll pass to avoid additional charges on toll roads. I appreciated that service. However, the Melbourne staff was very impatient once I refused to buy their recommended insurance, and they just handed me the rental documents and moved on to the next customer. Before returning the car, we refueled, but since we had to drive to the airport, the gas gauge might not have shown full after a half-hour drive. An inspector told us the tank wasn't full and asked for either 60 AUD or suggested we refuel again. We drove to a nearby gas station and spent 6 AUD on gas to get the approval. This was my first experience with Hertz, and I will never use them again! The company abuses its position. The waiting time was long, the car was dirty, and there were problems. My two rentals were dirty with issues. This is definitely not an isolated incident!
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Lionel Johnson
Melbourne
4 /10 Average
Reviewed: Thursday, February 20, 2025
Low efficiency. Due to incorrect data from the rental company's customer service, the seven-seater car we booked turned into a five-seater. We waited forever for the car wash. We found out they gave us the wrong car after half an hour, then the staff contacted the rental company customer service to exchange it, and we had to wait another half hour. So frustrating!!!
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Claude Kipling
Melbourne
2 /10 Poor
Reviewed: Thursday, February 20, 2025
The car we received was different from what we booked. We originally booked an SUV Nissan Qashqai (I even provided them with a copy of the rental agreement), but upon pickup, we were given an SUV Hyundai ix35 with several scratches. When we mentioned this to the Hertz staff, they said it was the same category (SUV) so it's fine. However, there was already an SUV Nissan Qashqai nearby. Since it was late, we didn't want to argue further. We hope Hertz can improve on this.
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Madeline Surrey
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
The service was quite enthusiastic. The entire process took about half an hour, and I waited in line behind three people. When inspecting the car, I found a small dent under the trunk. I informed the Hertz staff, and they indicated that such a small scratch, about the size of a finger, was not an issue. Later, I saw in the rental documentation from Hertz that it specifies the size of damage that requires a claim.
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Enoch Doherty
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The staff at Melbourne airport are very friendly and kind. They are very patient and explain any issues in detail.
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Antony Delia
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Picking up and returning the car at Melbourne airport was very smooth. The staff at the pick-up were very friendly and provided detailed and professional explanations of various scenarios. Their service was attentive, thoughtful, and very considerate.
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Jack Roy
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The store is very close to the international arrivals, making it easy to find. The staff are very patient. It's also very convenient when returning the car.
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Martin Richardson
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Very good, I rented a seven-seater business car.
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Ogden Gard(i)ner
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Friendly, no upselling, easy pickup and drop-off
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Jason Burne-Jones
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Very good, very convenient
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Leif
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
High work efficiency, good and professional service attitude
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Jacob Jennings
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
My English isn't very good, but after placing the order, I quickly got the keys and had a smooth trip.
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Novia Wodehous
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
The queue at Melbourne Airport was shorter compared to other companies when picking up the car. Returning the car was also quick. A staff member took photos around the car and printed out a receipt. Of course, the car was in good condition as well.
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Peter Wallace
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Not bad
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Elsa Camp
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Good
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Marcus Grantham
Melbourne
6 /10 Average
Reviewed: Thursday, February 20, 2025
The process of picking up and returning the car was very smooth. The car was in good condition with over 20,000 kilometers on it, and it handled well. Unfortunately, the GPS rented from Hertz had a faulty power connection, causing it to repeatedly lose power unless the angle was constantly adjusted. Later, in Bairnsdale, although there was no GPS available, they helped confirm it was defective and suggested seeking help in Canberra. They also kindly printed out four pages of color Google Maps directions, which was very heartwarming.
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Zara Wyat(t)
Melbourne
6 /10 Average
Reviewed: Thursday, February 20, 2025
The car was not ready, and there was no free upgrade. They rented me a lower-class car despite the high cost.
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Upton Newton
Melbourne
6 /10 Average
Reviewed: Thursday, February 20, 2025
The staff were friendly and approachable, and helped us eagerly with our questions.
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Lindsay Smollett
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The attitude was good, it was the model I booked, just over 20,000 kilometers. Supplementary full insurance was purchased from QEEQ at ¥201/day, while at the Hertz counter, it costs AUD 32/day, still more appropriate to buy at the counter. Toll fees were charged to the credit card after returning the car, with Hertz charging a service fee. Added a second driver when picking up the car, costing AUD 5/day, and the second driver’s credit card could be used for deposit and payment.
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Dick Susan
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The rental location is convenient and easy to find, the service attitude is very good, and the staff are very attentive. Picking up the car is very easy, and the car is in excellent condition. I rented a car that was less than a month old and had only driven 1,700 kilometers. The car was very clean inside and out when I picked it up. Returning the car took less than a minute. I'll choose Hertz for my next trip and hope their service is as good in other countries.
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Herbert Jordan
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Excellent service.
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Doris Harvey
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The service was very enthusiastic!
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Wendell Nehemiah
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Very satisfied with the service. The vehicle had an issue on the last day, but the resolution was satisfactory as well.
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Lydia Scott
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The customer service was very enthusiastic and patient.
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Marvin Curme
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Very good!
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Irene London
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The car rental procedures at Hertz were very simple, both for picking up and returning the vehicle. For the return, they just did a quick inspection of the exterior. I only bought basic insurance and they didn't push for more coverage. The vehicle inspection was straightforward. Due to a long waiting time during pickup, they generously gave a free tank of gas to every customer waiting. A big company with a big heart!
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Atwood Walsh
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
The car condition was okay, and the return process was very convenient. You basically need to do a quick check and you're free to go. However, the pickup and drop-off locations from QEEQ were very unclear. Nobody could accurately tell me the exact location. I suggest adding pictures and more detailed instructions. Additionally, regarding local traffic fines, I recommend that QEEQ provides assistance or directly handles these. This is one of the most important services from an agent. QEEQ is essentially an agent or intermediary, but many things I had to handle directly with third parties. I signed the contract with QEEQ, so I feel like QEEQ is trying to avoid responsibility.
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Charlotte Birrell
Melbourne
6 /10 Average
Reviewed: Thursday, February 20, 2025
Some foreign staff lacked enthusiasm and always seemed to be hinting at extra charges.
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Troy Nick
Melbourne
2 /10 Poor
Reviewed: Thursday, February 20, 2025
The company did not charge according to the order. They added various extra costs, and different branches had different charges for the same service.
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Myrna Monroe
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The car's condition was excellent, very new.
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Susie Hudson
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
The staff tried to sell us insurance and fuel options when we rented the car. We declined. They also asked if we were going to places off the Great Ocean Road and whether we had prepaid for toll roads. Overall, their attitude was good, but communication wasn't very smooth.
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Chapman May
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Very professional, complete insurance coverage. Will choose again next time.
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Archibald Samuel
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
The car is in great condition and very clean, satisfied
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Eden Marion
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Not bad
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Odelia Lucius
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The car rental location is right outside the airport, the paperwork was processed very quickly, and the car had only 5000 kilometers on it.
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Cash Stevenson
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Pretty good!
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Helen Emerson
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
It's right across from the airport terminal, easy to find. Didn't have to wait at all for the car.
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Barry Bobby
Melbourne
6 /10 Average
Reviewed: Thursday, February 20, 2025
No evaluation
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Camille FitzGerald
Melbourne
2 /10 Poor
Reviewed: Thursday, February 20, 2025
The car stalled, and we were in a hurry to catch a flight. The company refused to replace the car.
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Edwiin Bright
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Arrived half an hour early and still completed the car rental process easily and quickly. They didn’t have the 5-seater Highlander I reserved but upgraded me to a 7-seater for free after some discussion. My reservation included Max Cover, and later I scratched the side of the car in an underground parking lot. When returning the car, the staff just checked it and assured me that with Max Cover, I wouldn't have to pay anything. This kind of service and insurance truly provides peace of mind. When renting in Australia, I only trust Hertz!
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Egbert Eve
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
No need to say more! Excellent!
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Montague Dorothea
Melbourne
6 /10 Average
Reviewed: Thursday, February 20, 2025
So-so, slow! The address for Sydney Airport is not clear, making it difficult to find!
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Mark Kathleen
Melbourne
6 /10 Average
Reviewed: Thursday, February 20, 2025
The car I initially wanted was unavailable, so the replacement was smaller. I had to pay more for a bigger one. There were few staff members and lots of issues, so it took me nearly half an hour to complete everything.
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Don Emmie
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The process was quite fast. The SQ5 we initially requested wasn't available, so they gave us a Q5 instead and offered us a full tank of gas so we wouldn't need to return the car with a full tank.
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Quintion Noel
Melbourne
2 /10 Poor
Reviewed: Thursday, February 20, 2025
Terrible experience!!! Just awful!!! We booked a mid-size SUV, and HERTZ's list included four models: RAV4, OUTLANDER, X-TRAIL, and a Renault model, but we ended up with a very poor HYUNDAI TUCSON. It has weak power!! It struggled to climb hills in Melbourne and had turtle-like acceleration when loaded!! The key issue is that this car wasn't even listed in HERTZ's promotional brochure! False advertising!!!! Even worse, when returning the car at the airport, we had already refueled it fully, but the inspector (of Indian descent) claimed the tank was not full and said that refueling only counts if done within 15KM of the return location, allegedly according to their contract. This is pure extortion! We argued with this person, but he was very stubborn and forcefully charged us additional fees (refueling service fee + postage) and was very rude! We ended up speaking multiple times with the HERTZ office manager, who finally waived these charges!!! This fee was outright extortion!!! It wasted our time and energy, making us almost miss our flight!!! We will never use this damn company again!!!
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Jesse Lamb
Melbourne
2 /10 Poor
Reviewed: Thursday, February 20, 2025
The car was not provided with a full tank, and even though they acknowledged this when I returned the car, the process was extremely slow. I waited for half an hour and was then told to resolve it with the agency. It took two compensations to settle the fuel charge.
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Byron Bertie
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Drove for half a month, the car was dirty and I was very concerned. Couldn't find a place to wash it, but returning the car was no problem at all. Took only five minutes to return it, awesome!
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Tab Halifax
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
This company has the highest business traffic, likely due to their partnership with QEEQ.
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Verne Cumberland
Melbourne
2 /10 Poor
Reviewed: Thursday, February 20, 2025
Complaint about the Chinese female clerk at Melbourne Airport branch on December 26th around 6-7 pm! The child seat was clearly reserved through the Car Rental platform, but upon arrival at the store, they said it wasn't reserved. It was already past 7 pm, and we had to drive out to buy one. Additionally, she did not inform me to inspect the car condition beforehand, nor did she allow me to check it myself before signing the rental agreement. As a result, I signed the order without seeing the car, and did not notice the pre-existing scratch on the right side of the car's front. Because we were in a hurry to buy a safety seat, there was no time to take photos of the car, which caused the store to blame me for the scratch on the left side of the car when returning it. Moreover, due to the New Year’s Eve event on December 31st, I called in the morning to say I would return the car in the evening, but I wasn't informed about the road closures. This led to a futile trip to return the car, and I had to pay an extra day's rental to return it the next day. Extremely dissatisfied with Hertz's overall service attitude!
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Leonard Clark(e)
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The car was in great condition and the process of picking up and returning the car was very convenient. I will rent from you again when traveling abroad.
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Kent Stephens
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The car pickup process was simple, with no sales pitches. Reliable.
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Beryl Wollaston
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Completely satisfied with Hertz. While in Australia, I accidentally left the car keys inside and got locked out. The assistance team arrived quickly, wasting no time.
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Salome Wheeler
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
A variety of car models available, and the car condition was good. The pickup process was quick, and the return process was even faster. It only took about two minutes to park and complete the return, which was excellent! However, I'm not sure when the $100 deposit will be refunded.
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Rod Black
Melbourne
4 /10 Average
Reviewed: Thursday, February 20, 2025
We booked a Camry, but had to choose based on what was available. They tried to give us a lower-quality SUV. Eventually, they gave us a Mitsubishi SUV.
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Nelly Johnny
Melbourne
2 /10 Poor
Reviewed: Thursday, February 20, 2025
1. I arrived at the store at 2:50 PM but only managed to get the car at 4:40 PM, even though my appointment was at 3:30 PM. Extremely long wait times. 2. The staff told me that there were no Group F large SUVs available and offered me a Group E smaller SUV instead. I clearly stated that I had prepaid and wouldn’t accept a downgrade. The staff then said they would upgrade me to an 8-seater van. I explained that I had booked an SUV specifically to experience driving an SUV on the Great Ocean Road. She actually blamed the lack of cars on the numerous Chinese tourists visiting during the Lunar New Year, saying it wasn't their fault. It was the first time I heard a rental company staff blame their poor vehicle management on customers. 3. Reluctantly, I agreed to the 8-seater van, but then she told me the vehicle hadn't arrived at the store yet and asked me to keep waiting. I waited another half hour with no sign of the car. I called the overseas hotline of Zuzuche, and after their customer service intervened, the staff member got upset and stressed several times that she was “serving me.” After another 15 minutes, she finally told me where the car was parked. 4. The staff kept pushing me to prepay 100 AUD for tolls and an additional 50 AUD airport tax, a total of 150 AUD. Even after I clearly refused, she entered these charges into the order anyway and printed it out. After repeatedly saying I didn't want to prepay, she finally crossed out the prepayment items on the printed order with a pen but didn’t change it in the computer. This caused issues when returning the car, as the staff there couldn’t finalize the return due to a “system error.” I had to explain the whole situation again, wasting another 30 minutes.
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Hedy Michelson
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Excellent, the car is new
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Marina Pitman
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
The queue was long and the processing was quite slow.
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Parker Gladstone
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Professional and efficient.
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Bernice Virginia
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The most comprehensive car rental company, the first choice for overseas car rental.
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Blair Ramsden
Melbourne
2 /10 Poor
Reviewed: Thursday, February 20, 2025
They didn't provide the reserved car and didn't offer a free upgrade to an equivalent or better car. Various upselling of additional services, which is related to the sales point and the staff, not the company itself. The location was Melbourne Airport.
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Lauren Fred
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Great, excellent service
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Meredith Flynn
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Pretty good! The staff were very friendly.
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Burgess Bowen
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
The queue time was a bit long, and there were insurance sales pitches, but the vehicle was in great condition. The gas station was very close to the rental office, and returning the car was very quick. You can leave right after dropping off the car.
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Alvin Dolly
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Very close to the airport, just across the road, very convenient.
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Antony Delia
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Very good
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Griffith Anderson
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Pick-up at the airport and drop-off in the city center was easier than expected. The return process was quick as well, just drove into the parking lot. The car was in good condition, and with full insurance, we had peace of mind while driving.
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Hyman Wilde
Melbourne
6 /10 Average
Reviewed: Thursday, February 20, 2025
No reserved or alternative models were available at the counter. Had to wait for more than an hour for the car to be washed and delivered. The staff at the rental counter forgot to return my driver's license copy and didn't apologize. The service was poor and did not match the HERTS brand image.
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Duke Jean
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
A great international car rental company with attentive and detailed service.
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Steward Jenkin(s)
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Very good
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Linda Nancy
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Pickup was a bit slow, mainly because the staff were slow to work. Since the X3 I booked was unavailable, I got a free upgrade to an X5, which was very satisfying. When returning the car, due to staff error, I almost overpaid for fuel. Service needs improvement!
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Amanda Veblen
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The rental company is professional, the car was in great condition, and they even upgraded the model for free.
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Jenny Carrie
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
The process was relatively simple.
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Claude Kipling
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
The store is very small, and you have to wait in line. The vehicle's condition is relatively good, but there are quite a few scratches. Since I had full insurance, the staff told me not to worry about it when I left because they didn't care how many scratches it had when I returned. However, I remind everyone that if you don't have full insurance, you should check carefully.
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Juliet Wyclif(fe)
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Major company with a large variety of vehicles, located opposite the airport.
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Dempsey Aled(k)
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Both pickup and drop-off were quick, with clear explanations.
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Abigail Harrod
Melbourne
4 /10 Average
Reviewed: Thursday, February 20, 2025
Forced to pay for vehicle upgrade, and directly upgraded to a 7-seater.
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Bert Holt
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Pretty good
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Susie Hudson
Melbourne
2 /10 Poor
Reviewed: Thursday, February 20, 2025
We booked a Toyota Highlander, but HERTZ gave us a Hyundai Tucson. The rental prices for these two cars are very different.
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Molly Ann
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Both the rental and return processes were very straightforward. If the reserved car is temporarily unavailable, they offer a free upgrade to a higher-level car.
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Wayne Franklin
Melbourne
2 /10 Poor
Reviewed: Thursday, February 20, 2025
The attitude of the female staff was very unpleasant
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Reg Moses
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The process was quick, but I had to wait a long time to pick up the car. They didn't require me to return it with a full tank.
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Toby Ellen
Melbourne
2 /10 Poor
Reviewed: Thursday, February 20, 2025
When picking up the car, I was told that there were no Corolla hatchbacks available, and I was given a Kia Cerato instead. However, when I went to the parking lot with the key, I saw several Corolla hatchbacks that I had booked on the ZUZUCHE website. When I asked the Hertz staff to switch, I was told those Corollas were all reserved. Are customers booking through the ZUZUCHE website treated differently than those booking directly with Hertz? I don't want to rent a car this way again!
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Alger Constance
Melbourne
2 /10 Poor
Reviewed: Thursday, February 20, 2025
We wanted to change the return location last minute and tried to contact the rental company. Unfortunately, no one answered the phone or was at the store. Even the customer service hotline was unresponsive, which was really frustrating.
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Gill Christ
Melbourne
2 /10 Poor
Reviewed: Thursday, February 20, 2025
Very bad!
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Cliff Connie
Melbourne
6 /10 Average
Reviewed: Thursday, February 20, 2025
The staff at the counter were evidently not familiar with the business processes. Despite not many people in line, it took three hours of waiting at the counter.
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Yves DeQuincey
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The car rental location at Melbourne Airport is easy to find. After collecting luggage, just cross the zebra crossing outside the airport exit to the opposite side. It takes about 5 minutes to walk there. We did the paperwork in the afternoon around 2 PM. We also paid about 70 AUD for all tolls during the 3-day trip. The return time can be anytime before 4 PM on the agreed return day. We chose to return the car at a location in downtown Melbourne, which is less than 1 kilometer from Federation Square. It was also easy to find. There are gas stations near the return location, and the return process was simple, taking about 15 minutes to complete. We got a free upgrade to a new 2018 car with just 9000 kilometers on it. Adding an additional family member as a driver did not incur extra charges.
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Alexia Reade
Melbourne
2 /10 Poor
Reviewed: Thursday, February 20, 2025
The malfunction of the rental car was not resolved promptly
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Veronica Defoe
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Efficient service, they offer additional insurance but it's optional.
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Ed Geordie
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Great service
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Sigrid Luke
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Great service attitude, simple procedures
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Jason Burne-Jones
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The service was good and very friendly.
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Janice Christy
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The staff were very friendly, and there was hardly any waiting. We got the car immediately and the procedure was very simple.
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Vito Clare
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
The service was very enthusiastic.
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Julian Holt
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Good service
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Wanda Copperfield
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
I bought roadside assistance insurance, so the staff didn't push any other services.
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Zara Wyat(t)
Melbourne
2 /10 Poor
Reviewed: Thursday, February 20, 2025
The service was very poor, no smiles, and they provided the worst car of the same type. They charged an additional AUD 33 service fee for a AUD 1.38 toll.
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Marina Pitman
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Great service attitude, high efficiency in both pickup and drop-off
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Celeste Jack
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Quick rental process, easy return, friendly customer service with no unnecessary hassles.
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Jason Burne-Jones
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Big company with excellent service
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Hazel Cook
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Excellent service!
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William Piers
Melbourne
2 /10 Poor
Reviewed: Thursday, February 20, 2025
Waited too long to pick up the car, over half an hour purely for the staff to verify the information without any communication. No staff accompanied during pickup, making it impossible to confirm any potential vehicle issues.
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Louis Barney
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Friendly attitude, polite and courteous, very satisfied.
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Agatha MacDonald
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Pretty good
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Eli Nicholas
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
No waiting in line
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Kelly Byron
Melbourne
6 /10 Average
Reviewed: Thursday, February 20, 2025
After renting the first car, the price for the second rental was ridiculously higher.
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Georgia Stuart
Melbourne
2 /10 Poor
Reviewed: Thursday, February 20, 2025
The parking lot did not indicate the exit direction, and there were no signs, which caused me to go the wrong way and the car roof got scratched. The staff were rude.
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Marsh Carey
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Great service.
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Frederic Gregory
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The car rental company is great, a big company. The car was very new.
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Monroe Henley
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Very friendly attitude
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Rose IV.
Melbourne
2 /10 Poor
Reviewed: Thursday, February 20, 2025
They raised the price upon seeing we had children. Compared to Thai car rental companies, it's like heaven and earth.
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Truda Jones
Melbourne
6 /10 Average
Reviewed: Thursday, February 20, 2025
Quick.
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Gladys Sainsbury
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The process was very fast, returning the car was convenient, and the credit card pre-authorization was released quickly.
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Eden Marion
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Good vehicle condition and convenient pickup
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Felix Hume
Melbourne
6 /10 Average
Reviewed: Thursday, February 20, 2025
Overall, it's alright. However, the website indicated that GPS was free with a deposit, but at the counter, it was $25 per day. Eventually, we upgraded to an Audi Q5 with built-in navigation for $36 per day. Other than that, everything was fine as it's a big rental company. The rental and return process was smooth.
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Griffith Anderson
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The vehicle was excellent
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Melissa Becher
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Convenient and quick pickup and drop-off process
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Alger Constance
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Average
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Devin Gunther
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Very good
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Julia Dryden
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
No extra charge for returning the car in a different location, and they have a self-service return option! Very convenient and good.
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Angela Felton
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Easy pickup and return.
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Miles Judson
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Orderly queue for car pickup.
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Georgia Stuart
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
The return parking lot was very small, which really tested my driving skills. However, the staff were very friendly and patient.
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Otis Joe
Melbourne
6 /10 Average
Reviewed: Thursday, February 20, 2025
Customer service is unreachable
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Lionel Pope
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Almost all the rental and return staff were Indian. I felt like I was in India. However, the service was efficient and courteous, as expected from Hertz.
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Belinda O'Neil
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Almost all the rental and return staff are Indian, it felt like I was in India. However, the service was thorough, fast, and polite, as expected from Hertz.
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Armstrong Sam
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Quite good
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Robin Darwin
Melbourne
2 /10 Poor
Reviewed: Thursday, February 20, 2025
Unclear charges. They promised no extra fee for returning the car in a different location, but still charged extra despite prior arrangement.
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Horace Spender
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Easy pickup, even easier dropoff, and great car condition!
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Violet Haggai
Melbourne
4 /10 Average
Reviewed: Thursday, February 20, 2025
First of all, the location is very easy to find, right across the street. When we arrived, we were informed that the Camry we booked was unavailable and were given a CHR instead. At the Hertz store, the types of cars are clearly labeled, with the Camry being a full-size vehicle and the CHR being a small-size SUV, yet they used the word 'upgrade' for this change. Upgrade?? The rear space was ridiculously small, the view was extremely limited due to the window design, and the trunk was so small it could only fit two carry-on bags and two backpacks. The Camry has a 2.5L engine, but we got a small 1.2T car, and they call that an upgrade? I had prepaid the full amount; why was there no car for me when I arrived? Shouldn't there have been a reserved car for me? The car was in good condition, with adaptive cruise control and auto hold, so it was likely a 2018-2019 model. However, the noise from the wind and tires was very loud, making the ride much less comfortable (I can compare as I drove a Camry in Sydney). Returning the car was easy, just follow the navigation, which was nice. Overall, I was quite dissatisfied as I chose Hertz for its good reputation in the car rental industry. Quite disappointed.
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Dwight Bauer
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Car pickup and exchange were very quick, and the store was easy to find.
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Guy Haywood
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Pretty good, straightforward procedures.
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Bruce Hood
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Fast and convenient processing
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Armand Church
Melbourne
6 /10 Average
Reviewed: Thursday, February 20, 2025
I booked a Toyota Camry, but they gave me a Škoda Octavia, insisting it was the same level. Also, they didn't help me install the highway toll device, and later charged me a 38 AUD service fee to pay the tolls. It's like being ripped off.
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Kennedy Samson
Melbourne
2 /10 Poor
Reviewed: Thursday, February 20, 2025
Communication between Zuzuche and the overseas car rental company was completely unsuccessful. I completed the booking on the Zuzuche website and arrived at the Hertz car rental at Melbourne Airport on the morning of May 12. The car rental agency told me they had no information about my booking. I tried to contact Zuzuche for over an hour with no answer. I was stuck at the car rental office for more than two hours without a car, which disrupted my travel plans. I had to make a new booking directly with the car rental agency at a much higher cost than my Zuzuche booking.
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Owen Thorndike
Melbourne
2 /10 Poor
Reviewed: Thursday, February 20, 2025
A few days after returning the car, an extra charge was made that almost equaled the rental fee. I emailed them but haven't received a reply yet.
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Sabina Michael
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Great
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Alva Dupont
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
An unforgettable road trip!
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Robin Darwin
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Very satisfied
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Stephanie Smedley
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Pretty good
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Brook Horace
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Great service
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Franklin Raphael
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Very good.
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Constance Antoinette
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Fast, convenient, and quite good
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Zoe Charles
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Very satisfied. As expected from a big company, instructions were clear. I got a free upgrade, and the confirmation message after return was very clear, with no extra fees.
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Lewis Bartholomew
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
We encountered a kangaroo on the Great Ocean Road and had a minor collision. Luckily, all damages were covered by the insurance provided by the company. Very impressive!
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