Hertz, Melbourne Airport Car hire

Best price car hire
Address
Pick-up
Drop-off
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Melbourne Airport Information, Car hire Instructions & Policies

Address

ARRIVAL DRIVE,TULLAMARINE,VI,3045,AU

Telephone

0383129590 / +61 3 9338 4044

Pick-up Instructions

The Hertz - Melbourne Airport car hire location is in terminal

You can walk to the counter of Hertz - Melbourne Airport car hire.

The rental office is located on the ground level of the ParkRoyal Hotel, opposite Terminals T1, T2, and T3, behind the large Melbourne sign. If you arrive at Terminal T4, make your way outside to Terminal T3 to cross the road . Please proceed to the office to complete your rental contract.

Drop-off Instructions

When approaching the airport area, follow the road signs marked "Car Rental Returns." After passing through the center road traffic light, keep right and watch for overhead signs indicating "Car Rental Returns" at the entrance. Enter through the Car Rental Return car park entrance. Follow the rental company logo to the designated return area. Google map link: https://maps.app.goo.gl/LDVHwiWde2t9qsET6

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -23:59	00:00 -01:00 06:00 -23:59	00:00 -01:00 06:00 -23:59	00:00 -01:00 06:00 -23:59	00:00 -01:00 06:00 -23:59	00:00 -01:00 06:00 -23:59	07:00 -22:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

20 - 99 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Jeep Liberty

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

Original South Korea Driving License (English version)

An English translation must be provided on the back of the driver's license.

For local renters, you need to bring:

Full Driving License issued in Australia

Additional Extras

Extras Prices

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

AUD 19/day

Additional driver

Note that all drivers must provide their valid documentation.

USD 5.50/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months).

AUD 22/day

capped at AUD 88

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

AUD 22/day

capped at AUD 88

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

AUD 22/day

capped at AUD 88

Cross Border

To be updated

Cross Islands

Free of Charge:

Taking rental cars to following islands is allowed and free of charge:
Phillip Island, Kangaroo Island, Churchill Island, Mornington Island, Mornington Peninsula

Customer can take the vehicle on a Ferry to Kangaroo Island. Any damage happens to vehicle while the car is on a ferry, customer is fully responsible up to the full value of the car. *If you rent a car in Western Australia, you are not allowed to drive out of this state.

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Bruny Island, Gove Peninsula, Tasmania, North Stradbroke Island

Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water.There is no insurance cover in Bruny Island. Hertz will allow Customers to take the vehicle to Bruny Island, however they will be liable for any damage to the vehicle up to the Accident Damage Excess (ADE) amount per incident. Please refer to the Hertz Australia T&C’s for full details *If you rent a car in Western Australia, you are not allowed to drive out of this state.

Must-not:

Taking rental cars to following islands is not allowed：
Magnetic Island, Groote Eylandt, Rottnest Island, Tiwi Island, Fraser Island, Moreton Island, South Stradbroke Island, Mariah Island, Hamilton Island, Hayman Island, DayDream Island, Griffiths Island, Barnard Islands, Long Island, Prince of Wales Island, Entrance Island, Horn Island, Hammond Island, Barrow Island, Great Keppel Island

Excess

Collision Damage Waiver Excess differs by car model:

AUD 7000-8700 for other car models.

AUD 5500 for Nissan Versa,

AUD 5500 for Citroen C3,

AUD 5500 for Toyota C-hr Or Similar,

AUD 5500 for Volkswagen Golf,

AUD 5500 for Kia Niro Hybrid,

AUD 5500 for Nissan Qashqai,

AUD 6001 for Volkswagen T-cross,

AUD 6001 for Pallet Gates Dropsides-diesel,

AUD 6001 for Cubic Metre Van,

AUD for Fiat Talento,

AUD for Renault Master 10m3,

AUD for Volkswagen Golf Gti,

AUD 5500 for Special,

AUD 6001 for Audi Q3,

AUD 7900 for Audi Rs3 Sportback,

AUD for Hyundai I10,

AUD for Kia Rio,

AUD for Nissan Micra,

AUD 5500 for Renault Clio,

AUD 5500 for Mystery Vehicle,

AUD 5500 for Bmw 3 Series,

AUD 5500 for Alfa Romeo Giulia,

AUD 5500 for Peugeot 3008,

AUD 5500 for Nissan X-trail,

AUD 6001 for Toyota Fortuner-4wd,

AUD for Volvo Xc60,

AUD for Ldv Delivery 9,

AUD 6001 for Van W Lift,

AUD for Iveco Daily 12mâ³,

AUD for Toyota Lc70,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Tray Ute,

AUD 6001 for Dual Cab 4wd--4wd,

AUD for Dual Cab Landcruiser-diesel-4wd,

AUD 7900 for Ford Mustang Gt,

AUD 5500 for Volkswagen Multivan,

AUD 6001 for Metre Tipper Truck-diesel,

AUD 5500 for Kia Carnival,

AUD 6001 for Land Rover Defender,

AUD for Pallet Curtainsider Lift-diesel,

AUD 6001 for Cubic Metre Curtainsider,

AUD 6001 for 4wd Lid Canopy-4wd,

AUD 6001 for Mercedes-benz V-class,

AUD 5500 for Benz C Class,

AUD 6001 for Audi Q2,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Citroen C4 X,

AUD 5500 for Toyota Corolla Cross Hybrid,

AUD 5500 for Peugeot 3008 Aut.,

AUD 5500 for Kia Sportage,

AUD for Tray With Gates-diesel,

AUD 6001 for Hilux Ute,

AUD 6001 for Hilux Xcab Ute-4wd,

AUD 6001 for Toyota Bz4x,

AUD 5500 for Toyota Corolla 5 Doors,

AUD 6001 for Audi Q5 Inc,

AUD 7900 for Audi Sq5 Inc,

AUD for Cubic Meter Van,

AUD for Clio Cargo Van,

AUD for Cubic Metre Van,

AUD for M6 25 Seat Bus,

AUD for Toyota Camry Elite,

AUD for Mercedes Glc Coupe-diesel-4wd,

AUD 6001 for Toyota Prado,

AUD for Metre Truck Lift,

AUD for Toyota Hilux,

AUD 6001 for Ford Ranger-4wd,

AUD 6001 for Mercedes Classe V,

AUD 5500 for Volvo V90,

AUD 6001 for C Class At,

AUD for 12 Pallet Curtainsider-diesel,

AUD 6001 for Polestar 2,

AUD for 22 Seat Bus-diesel--4wd,

AUD 5500 for Honda Crv Hybrid,

AUD 5500 for Peugeot 408,

AUD for Tray With Gate-diesel,

AUD for Renault Trafic,

AUD for Iveco Daily 12m3,

AUD for Dual Cab-4wd,

AUD for Peugeot Rifter,

AUD for Volkswagen Passat,

AUD 6001 for Toyota Landcruiser--4wd,

AUD 7000 for Cubic Metre Van,

AUD 7000 for Mercedes-benz Classe V,

AUD 7000 for Metre Van Lift,

AUD 6001 for Equipped Toyota Prado-4wd,

AUD 7000 for Description Not Available-diesel,

AUD for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser-4wd,

AUD 6001 for Cab 3t Tray-diesel,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for Tray Dual Cab-diesel--4wd,

AUD 6001 for Dual Cab Tray-4wd,

AUD 7000 for 25 Seat Bus-diesel,

AUD for Special,

AUD 6001 for 12 Seat Bus,

AUD for Citroen C4 Grand Picasso,

AUD 6001 for Mystery Vehicle Commercial,

AUD 5900 for ,

AUD 6900 for ,

AUD 7900 for ,

AUD 8800 for ,

Theft Insurance Excess differs by car model:

AUD 5900-7900 for other car models.

AUD 5500 for Nissan Versa,

AUD 5500 for Citroen C3,

AUD 5500 for Toyota C-hr Or Similar,

AUD 5500 for Volkswagen Golf,

AUD 5500 for Kia Niro Hybrid,

AUD 5500 for Nissan Qashqai,

AUD 6001 for Volkswagen T-cross,

AUD 6001 for Pallet Gates Dropsides-diesel,

AUD 6001 for Cubic Metre Van,

AUD for Fiat Talento,

AUD for Renault Master 10m3,

AUD for Volkswagen Golf Gti,

AUD 5500 for Special,

AUD 6001 for Audi Q3,

AUD 7900 for Audi Rs3 Sportback,

AUD for Hyundai I10,

AUD for Kia Rio,

AUD for Nissan Micra,

AUD 5500 for Renault Clio,

AUD 5500 for Mystery Vehicle,

AUD 5500 for Bmw 3 Series,

AUD 5500 for Alfa Romeo Giulia,

AUD 5500 for Peugeot 3008,

AUD 5500 for Nissan X-trail,

AUD 6001 for Toyota Fortuner-4wd,

AUD for Volvo Xc60,

AUD for Ldv Delivery 9,

AUD 6001 for Van W Lift,

AUD for Iveco Daily 12mâ³,

AUD for Toyota Lc70,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Tray Ute,

AUD 6001 for Dual Cab 4wd--4wd,

AUD for Dual Cab Landcruiser-diesel-4wd,

AUD 7900 for Ford Mustang Gt,

AUD 5500 for Volkswagen Multivan,

AUD 6001 for Metre Tipper Truck-diesel,

AUD 5500 for Kia Carnival,

AUD 6001 for Land Rover Defender,

AUD for Pallet Curtainsider Lift-diesel,

AUD 6001 for Cubic Metre Curtainsider,

AUD 6001 for 4wd Lid Canopy-4wd,

AUD 6001 for Mercedes-benz V-class,

AUD 5500 for Benz C Class,

AUD 6001 for Audi Q2,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Citroen C4 X,

AUD 5500 for Toyota Corolla Cross Hybrid,

AUD 5500 for Peugeot 3008 Aut.,

AUD 5500 for Kia Sportage,

AUD for Tray With Gates-diesel,

AUD 6001 for Hilux Ute,

AUD 6001 for Hilux Xcab Ute-4wd,

AUD 6001 for Toyota Bz4x,

AUD 5500 for Toyota Corolla 5 Doors,

AUD 6001 for Audi Q5 Inc,

AUD 7900 for Audi Sq5 Inc,

AUD for Cubic Meter Van,

AUD for Clio Cargo Van,

AUD for Cubic Metre Van,

AUD for M6 25 Seat Bus,

AUD for Toyota Camry Elite,

AUD for Mercedes Glc Coupe-diesel-4wd,

AUD 6001 for Toyota Prado,

AUD for Metre Truck Lift,

AUD for Toyota Hilux,

AUD 6001 for Ford Ranger-4wd,

AUD 6001 for Mercedes Classe V,

AUD 5500 for Volvo V90,

AUD 6001 for C Class At,

AUD for 12 Pallet Curtainsider-diesel,

AUD 6001 for Polestar 2,

AUD for 22 Seat Bus-diesel--4wd,

AUD 5500 for Honda Crv Hybrid,

AUD 5500 for Peugeot 408,

AUD for Tray With Gate-diesel,

AUD for Renault Trafic,

AUD for Iveco Daily 12m3,

AUD for Dual Cab-4wd,

AUD for Peugeot Rifter,

AUD for Volkswagen Passat,

AUD 6001 for Toyota Landcruiser--4wd,

AUD 7000 for Cubic Metre Van,

AUD 7000 for Mercedes-benz Classe V,

AUD 7000 for Metre Van Lift,

AUD 6001 for Equipped Toyota Prado-4wd,

AUD 7000 for Description Not Available-diesel,

AUD for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser-4wd,

AUD 6001 for Cab 3t Tray-diesel,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for Tray Dual Cab-diesel--4wd,

AUD 6001 for Dual Cab Tray-4wd,

AUD 7000 for 25 Seat Bus-diesel,

AUD for Special,

AUD 6001 for 12 Seat Bus,

AUD for Citroen C4 Grand Picasso,

AUD 6001 for Mystery Vehicle Commercial,

AUD 5900 for ,

AUD 6900 for ,

AUD 7900 for ,

Third Party Liability Insurance Excess differs by car model:

AUD 5900-7900 for other car models.

AUD 5500 for Nissan Versa,

AUD 5500 for Citroen C3,

AUD 5500 for Toyota C-hr Or Similar,

AUD 5500 for Volkswagen Golf,

AUD 5500 for Kia Niro Hybrid,

AUD 5500 for Nissan Qashqai,

AUD 6001 for Volkswagen T-cross,

AUD 6001 for Pallet Gates Dropsides-diesel,

AUD 6001 for Cubic Metre Van,

AUD for Fiat Talento,

AUD for Renault Master 10m3,

AUD for Volkswagen Golf Gti,

AUD 5500 for Special,

AUD 6001 for Audi Q3,

AUD 7900 for Audi Rs3 Sportback,

AUD for Hyundai I10,

AUD for Kia Rio,

AUD for Nissan Micra,

AUD 5500 for Renault Clio,

AUD 5500 for Mystery Vehicle,

AUD 5500 for Bmw 3 Series,

AUD 5500 for Alfa Romeo Giulia,

AUD 5500 for Peugeot 3008,

AUD 5500 for Nissan X-trail,

AUD 6001 for Toyota Fortuner-4wd,

AUD for Volvo Xc60,

AUD for Ldv Delivery 9,

AUD 6001 for Van W Lift,

AUD for Iveco Daily 12mâ³,

AUD for Toyota Lc70,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Tray Ute,

AUD 6001 for Dual Cab 4wd--4wd,

AUD for Dual Cab Landcruiser-diesel-4wd,

AUD 7900 for Ford Mustang Gt,

AUD 5500 for Volkswagen Multivan,

AUD 6001 for Metre Tipper Truck-diesel,

AUD 5500 for Kia Carnival,

AUD 6001 for Land Rover Defender,

AUD for Pallet Curtainsider Lift-diesel,

AUD 6001 for Cubic Metre Curtainsider,

AUD 6001 for 4wd Lid Canopy-4wd,

AUD 6001 for Mercedes-benz V-class,

AUD 5500 for Benz C Class,

AUD 6001 for Audi Q2,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Citroen C4 X,

AUD 5500 for Toyota Corolla Cross Hybrid,

AUD 5500 for Peugeot 3008 Aut.,

AUD 5500 for Kia Sportage,

AUD for Tray With Gates-diesel,

AUD 6001 for Hilux Ute,

AUD 6001 for Hilux Xcab Ute-4wd,

AUD 6001 for Toyota Bz4x,

AUD 5500 for Toyota Corolla 5 Doors,

AUD 6001 for Audi Q5 Inc,

AUD 7900 for Audi Sq5 Inc,

AUD for Cubic Meter Van,

AUD for Clio Cargo Van,

AUD for Cubic Metre Van,

AUD for M6 25 Seat Bus,

AUD for Toyota Camry Elite,

AUD for Mercedes Glc Coupe-diesel-4wd,

AUD 6001 for Toyota Prado,

AUD for Metre Truck Lift,

AUD for Toyota Hilux,

AUD 6001 for Ford Ranger-4wd,

AUD 6001 for Mercedes Classe V,

AUD 5500 for Volvo V90,

AUD 6001 for C Class At,

AUD for 12 Pallet Curtainsider-diesel,

AUD 6001 for Polestar 2,

AUD for 22 Seat Bus-diesel--4wd,

AUD 5500 for Honda Crv Hybrid,

AUD 5500 for Peugeot 408,

AUD for Tray With Gate-diesel,

AUD for Renault Trafic,

AUD for Iveco Daily 12m3,

AUD for Dual Cab-4wd,

AUD for Peugeot Rifter,

AUD for Volkswagen Passat,

AUD 6001 for Toyota Landcruiser--4wd,

AUD 7000 for Cubic Metre Van,

AUD 7000 for Mercedes-benz Classe V,

AUD 7000 for Metre Van Lift,

AUD 6001 for Equipped Toyota Prado-4wd,

AUD 7000 for Description Not Available-diesel,

AUD for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser-4wd,

AUD 6001 for Cab 3t Tray-diesel,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for Tray Dual Cab-diesel--4wd,

AUD 6001 for Dual Cab Tray-4wd,

AUD 7000 for 25 Seat Bus-diesel,

AUD for Special,

AUD 6001 for 12 Seat Bus,

AUD for Citroen C4 Grand Picasso,

AUD 6001 for Mystery Vehicle Commercial,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.8 km from Melbourne Airport

7.5 km from Essendon Airport

19.2 km from Melbourne City Heliport

Railway Stations

18.3 km from Flagstaff Train Station

18.5 km from Southern Cross Station

19.2 km from Parliament Train Station

Hotels

Nearby PARKROYAL Melbourne Airport

0.2 km from Holiday Inn Melbourne Airport

0.4 km from ibis budget Melbourne Airport

Other Landmarks

19.4 km from Federation Square

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: -37.670515 144.850297

Location Images

The Rental Desk

Hertz-Melbourne Airport-509-dropoff_guide

Return Sign

The Sign

Guest Reviews

Total points： 8.1 / 10 Very good

Vehicle condition: 0.5
Vehicle cleanliness: 0.5
Spaciousness: 0.5
Counter staff: 0.5
Pick-up location: 0.5
Drop-off location: 0.5
Pick-up time: 0-10 mins
Drop-off time: 0-10 mins

Danny
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Like: Having not rented a car for a long time this was such a pleasure to go to the counter and get the car no worries!
Dislike: Nothing really. Very satisfied customer.
Read More >
S.BIN ISMAIL
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Like: The car itself and staff
Read More >
C.Lee
Melbourne
9.6 /10 Excellent
Reviewed: Monday, January 12, 2026
Dislike: The vehicle needs balancing and alignment.
Read More >
M.ilham
Melbourne
9.8 /10 Excellent
Reviewed: Monday, January 12, 2026
Like: the car's are excellent...
Dislike: nothing
Read More >
E.Priady
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Like: The car was excellent and new
Dislike: Everything was ok
Read More >
H.Silwanes
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Great service
Read More >
Sunil Agarwal
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
The car offered to us was really comfortable and made our entire trip really memorable
Read More >
C.Lau
Melbourne
9.3 /10 Excellent
Reviewed: Monday, January 12, 2026
we have upgrade to Passat wagon, nice and comfortable drive experience
Read More >
Y.Hao
Melbourne
8.3 /10 Very good
Reviewed: Monday, January 12, 2026
double charge
Read More >
Chan
Melbourne
9.7 /10 Excellent
Reviewed: Monday, January 12, 2026
smooth check-in, car in good condition
Read More >
Merlin Pearson
Melbourne
4 /10 Average
Reviewed: Monday, January 12, 2026
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Betty Roosevelt
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Professional service with no extra sales pitches
Read More >
Frances Browning
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
They didn't provide the reserved model. I booked a Yaris, but got an i30 instead. No special explanation, but I accepted it. Overall, it went smoothly.
Read More >
Stacey
Melbourne
6 /10 Average
Reviewed: Monday, January 12, 2026
Read More >
Sabrina Salome
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Very good, the service was excellent, they always had a smile.
Read More >
Cynthia Clemens
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Pretty good
Read More >
Ron Saul
Melbourne
8 /10 Very good
Reviewed: Monday, January 12, 2026
Convenient and fast. The two child seats I booked were not properly installed. One was refunded, and the other took 30 minutes to install, but overall I am satisfied.
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Zara Hodgson
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Pick-up and drop-off at HERTZ Melbourne Airport were very quick and smooth.
Read More >
Dwight Bauer
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
It was good, but there were many people so the wait was long.
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Ward Wood
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Hertz is very professional, the car was in great condition. This Toyota Corolla had only run a few hundred kilometers, and it worked perfectly fine.
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Malcolm Symons
Melbourne
4 /10 Average
Reviewed: Monday, January 12, 2026
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Earl David
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
The service is excellent, and the procedures are very convenient.
Read More >
Julian Kennedy
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Very good
Read More >
Xanthe Service
Melbourne
4 /10 Average
Reviewed: Monday, January 12, 2026
Read More >
Leopold Chapman
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Very good
Read More >
Wordsworth Alcott
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Very good, the counter staff were very helpful and considerate.
Read More >
Hugo Bridges
Melbourne
8 /10 Very good
Reviewed: Monday, January 12, 2026
Overall, I'm quite satisfied. It's worth recommending and convenient.
Read More >
Steven Bush
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Convenient and fast
Read More >
Pete Wild
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Very reliable, excellent service, and very convenient car return.
Read More >
Alger Washington
Melbourne
6 /10 Average
Reviewed: Monday, January 12, 2026
Read More >
Virgil Hal
Melbourne
2 /10 Poor
Reviewed: Monday, January 12, 2026
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Lionel Johnson
Melbourne
4 /10 Average
Reviewed: Monday, January 12, 2026
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Claude Kipling
Melbourne
2 /10 Poor
Reviewed: Monday, January 12, 2026
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Madeline Surrey
Melbourne
8 /10 Very good
Reviewed: Monday, January 12, 2026
The service was quite enthusiastic. The entire process took about half an hour, and I waited in line behind three people. When inspecting the car, I found a small dent under the trunk. I informed the Hertz staff, and they indicated that such a small scratch, about the size of a finger, was not an issue. Later, I saw in the rental documentation from Hertz that it specifies the size of damage that requires a claim.
Read More >
Enoch Doherty
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
The staff at Melbourne airport are very friendly and kind. They are very patient and explain any issues in detail.
Read More >
Antony Delia
Melbourne
8 /10 Very good
Reviewed: Monday, January 12, 2026
Picking up and returning the car at Melbourne airport was very smooth. The staff at the pick-up were very friendly and provided detailed and professional explanations of various scenarios. Their service was attentive, thoughtful, and very considerate.
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Jack Roy
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
The store is very close to the international arrivals, making it easy to find. The staff are very patient. It's also very convenient when returning the car.
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Martin Richardson
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Very good, I rented a seven-seater business car.
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Ogden Gard(i)ner
Melbourne
8 /10 Very good
Reviewed: Monday, January 12, 2026
Friendly, no upselling, easy pickup and drop-off
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Jason Burne-Jones
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Very good, very convenient
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Leif
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
High work efficiency, good and professional service attitude
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Jacob Jennings
Melbourne
8 /10 Very good
Reviewed: Monday, January 12, 2026
My English isn't very good, but after placing the order, I quickly got the keys and had a smooth trip.
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Novia Wodehous
Melbourne
8 /10 Very good
Reviewed: Monday, January 12, 2026
The queue at Melbourne Airport was shorter compared to other companies when picking up the car. Returning the car was also quick. A staff member took photos around the car and printed out a receipt. Of course, the car was in good condition as well.
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Peter Wallace
Melbourne
8 /10 Very good
Reviewed: Monday, January 12, 2026
Not bad
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Elsa Camp
Melbourne
8 /10 Very good
Reviewed: Monday, January 12, 2026
Good
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Marcus Grantham
Melbourne
6 /10 Average
Reviewed: Monday, January 12, 2026
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Zara Wyat(t)
Melbourne
6 /10 Average
Reviewed: Monday, January 12, 2026
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Upton Newton
Melbourne
6 /10 Average
Reviewed: Monday, January 12, 2026
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Lindsay Smollett
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
The attitude was good, it was the model I booked, just over 20,000 kilometers. Supplementary full insurance was purchased from QEEQ at ¥201/day, while at the Hertz counter, it costs AUD 32/day, still more appropriate to buy at the counter. Toll fees were charged to the credit card after returning the car, with Hertz charging a service fee. Added a second driver when picking up the car, costing AUD 5/day, and the second driver’s credit card could be used for deposit and payment.
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Dick Susan
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
The rental location is convenient and easy to find, the service attitude is very good, and the staff are very attentive. Picking up the car is very easy, and the car is in excellent condition. I rented a car that was less than a month old and had only driven 1,700 kilometers. The car was very clean inside and out when I picked it up. Returning the car took less than a minute. I'll choose Hertz for my next trip and hope their service is as good in other countries.
Read More >
Herbert Jordan
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Excellent service.
Read More >
Doris Harvey
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
The service was very enthusiastic!
Read More >
Wendell Nehemiah
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Very satisfied with the service. The vehicle had an issue on the last day, but the resolution was satisfactory as well.
Read More >
Lydia Scott
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
The customer service was very enthusiastic and patient.
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Marvin Curme
Melbourne
8 /10 Very good
Reviewed: Monday, January 12, 2026
Very good!
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Irene London
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
The car rental procedures at Hertz were very simple, both for picking up and returning the vehicle. For the return, they just did a quick inspection of the exterior. I only bought basic insurance and they didn't push for more coverage. The vehicle inspection was straightforward. Due to a long waiting time during pickup, they generously gave a free tank of gas to every customer waiting. A big company with a big heart!
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Atwood Walsh
Melbourne
8 /10 Very good
Reviewed: Monday, January 12, 2026
The car condition was okay, and the return process was very convenient. You basically need to do a quick check and you're free to go. However, the pickup and drop-off locations from QEEQ were very unclear. Nobody could accurately tell me the exact location. I suggest adding pictures and more detailed instructions. Additionally, regarding local traffic fines, I recommend that QEEQ provides assistance or directly handles these. This is one of the most important services from an agent. QEEQ is essentially an agent or intermediary, but many things I had to handle directly with third parties. I signed the contract with QEEQ, so I feel like QEEQ is trying to avoid responsibility.
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Charlotte Birrell
Melbourne
6 /10 Average
Reviewed: Monday, January 12, 2026
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Troy Nick
Melbourne
2 /10 Poor
Reviewed: Monday, January 12, 2026
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Myrna Monroe
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
The car's condition was excellent, very new.
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Susie Hudson
Melbourne
8 /10 Very good
Reviewed: Monday, January 12, 2026
The staff tried to sell us insurance and fuel options when we rented the car. We declined. They also asked if we were going to places off the Great Ocean Road and whether we had prepaid for toll roads. Overall, their attitude was good, but communication wasn't very smooth.
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Chapman May
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Very professional, complete insurance coverage. Will choose again next time.
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Archibald Samuel
Melbourne
8 /10 Very good
Reviewed: Monday, January 12, 2026
The car is in great condition and very clean, satisfied
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Eden Marion
Melbourne
8 /10 Very good
Reviewed: Monday, January 12, 2026
Not bad
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Odelia Lucius
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
The car rental location is right outside the airport, the paperwork was processed very quickly, and the car had only 5000 kilometers on it.
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Cash Stevenson
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Pretty good!
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Helen Emerson
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
It's right across from the airport terminal, easy to find. Didn't have to wait at all for the car.
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Barry Bobby
Melbourne
6 /10 Average
Reviewed: Monday, January 12, 2026
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Camille FitzGerald
Melbourne
2 /10 Poor
Reviewed: Monday, January 12, 2026
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Edwiin Bright
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Arrived half an hour early and still completed the car rental process easily and quickly. They didn’t have the 5-seater Highlander I reserved but upgraded me to a 7-seater for free after some discussion. My reservation included Max Cover, and later I scratched the side of the car in an underground parking lot. When returning the car, the staff just checked it and assured me that with Max Cover, I wouldn't have to pay anything. This kind of service and insurance truly provides peace of mind. When renting in Australia, I only trust Hertz!
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Egbert Eve
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
No need to say more! Excellent!
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Montague Dorothea
Melbourne
6 /10 Average
Reviewed: Monday, January 12, 2026
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Mark Kathleen
Melbourne
6 /10 Average
Reviewed: Monday, January 12, 2026
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Don Emmie
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
The process was quite fast. The SQ5 we initially requested wasn't available, so they gave us a Q5 instead and offered us a full tank of gas so we wouldn't need to return the car with a full tank.
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Quintion Noel
Melbourne
2 /10 Poor
Reviewed: Monday, January 12, 2026
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Jesse Lamb
Melbourne
2 /10 Poor
Reviewed: Monday, January 12, 2026
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Byron Bertie
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Drove for half a month, the car was dirty and I was very concerned. Couldn't find a place to wash it, but returning the car was no problem at all. Took only five minutes to return it, awesome!
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Tab Halifax
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
This company has the highest business traffic, likely due to their partnership with QEEQ.
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Verne Cumberland
Melbourne
2 /10 Poor
Reviewed: Monday, January 12, 2026
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Leonard Clark(e)
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
The car was in great condition and the process of picking up and returning the car was very convenient. I will rent from you again when traveling abroad.
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Kent Stephens
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
The car pickup process was simple, with no sales pitches. Reliable.
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Beryl Wollaston
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Completely satisfied with Hertz. While in Australia, I accidentally left the car keys inside and got locked out. The assistance team arrived quickly, wasting no time.
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Salome Wheeler
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
A variety of car models available, and the car condition was good. The pickup process was quick, and the return process was even faster. It only took about two minutes to park and complete the return, which was excellent! However, I'm not sure when the $100 deposit will be refunded.
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Rod Black
Melbourne
4 /10 Average
Reviewed: Monday, January 12, 2026
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Nelly Johnny
Melbourne
2 /10 Poor
Reviewed: Monday, January 12, 2026
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Hedy Michelson
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Excellent, the car is new
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Marina Pitman
Melbourne
8 /10 Very good
Reviewed: Monday, January 12, 2026
The queue was long and the processing was quite slow.
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Parker Gladstone
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Professional and efficient.
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Bernice Virginia
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
The most comprehensive car rental company, the first choice for overseas car rental.
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Blair Ramsden
Melbourne
2 /10 Poor
Reviewed: Monday, January 12, 2026
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Lauren Fred
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Great, excellent service
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Meredith Flynn
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Pretty good! The staff were very friendly.
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Burgess Bowen
Melbourne
8 /10 Very good
Reviewed: Monday, January 12, 2026
The queue time was a bit long, and there were insurance sales pitches, but the vehicle was in great condition. The gas station was very close to the rental office, and returning the car was very quick. You can leave right after dropping off the car.
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Alvin Dolly
Melbourne
8 /10 Very good
Reviewed: Monday, January 12, 2026
Very close to the airport, just across the road, very convenient.
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Antony Delia
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Very good
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Griffith Anderson
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Pick-up at the airport and drop-off in the city center was easier than expected. The return process was quick as well, just drove into the parking lot. The car was in good condition, and with full insurance, we had peace of mind while driving.
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Hyman Wilde
Melbourne
6 /10 Average
Reviewed: Monday, January 12, 2026
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Duke Jean
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
A great international car rental company with attentive and detailed service.
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Steward Jenkin(s)
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Very good
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Linda Nancy
Melbourne
8 /10 Very good
Reviewed: Monday, January 12, 2026
Pickup was a bit slow, mainly because the staff were slow to work. Since the X3 I booked was unavailable, I got a free upgrade to an X5, which was very satisfying. When returning the car, due to staff error, I almost overpaid for fuel. Service needs improvement!
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Amanda Veblen
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
The rental company is professional, the car was in great condition, and they even upgraded the model for free.
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Jenny Carrie
Melbourne
8 /10 Very good
Reviewed: Monday, January 12, 2026
The process was relatively simple.
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Claude Kipling
Melbourne
8 /10 Very good
Reviewed: Monday, January 12, 2026
The store is very small, and you have to wait in line. The vehicle's condition is relatively good, but there are quite a few scratches. Since I had full insurance, the staff told me not to worry about it when I left because they didn't care how many scratches it had when I returned. However, I remind everyone that if you don't have full insurance, you should check carefully.
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Juliet Wyclif(fe)
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Major company with a large variety of vehicles, located opposite the airport.
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Dempsey Aled(k)
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Both pickup and drop-off were quick, with clear explanations.
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Abigail Harrod
Melbourne
4 /10 Average
Reviewed: Monday, January 12, 2026
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Bert Holt
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Pretty good
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Susie Hudson
Melbourne
2 /10 Poor
Reviewed: Monday, January 12, 2026
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Molly Ann
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Both the rental and return processes were very straightforward. If the reserved car is temporarily unavailable, they offer a free upgrade to a higher-level car.
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Wayne Franklin
Melbourne
2 /10 Poor
Reviewed: Monday, January 12, 2026
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Reg Moses
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
The process was quick, but I had to wait a long time to pick up the car. They didn't require me to return it with a full tank.
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Toby Ellen
Melbourne
2 /10 Poor
Reviewed: Monday, January 12, 2026
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Alger Constance
Melbourne
2 /10 Poor
Reviewed: Monday, January 12, 2026
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Gill Christ
Melbourne
2 /10 Poor
Reviewed: Monday, January 12, 2026
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Cliff Connie
Melbourne
6 /10 Average
Reviewed: Monday, January 12, 2026
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Yves DeQuincey
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
The car rental location at Melbourne Airport is easy to find. After collecting luggage, just cross the zebra crossing outside the airport exit to the opposite side. It takes about 5 minutes to walk there. We did the paperwork in the afternoon around 2 PM. We also paid about 70 AUD for all tolls during the 3-day trip. The return time can be anytime before 4 PM on the agreed return day. We chose to return the car at a location in downtown Melbourne, which is less than 1 kilometer from Federation Square. It was also easy to find. There are gas stations near the return location, and the return process was simple, taking about 15 minutes to complete. We got a free upgrade to a new 2018 car with just 9000 kilometers on it. Adding an additional family member as a driver did not incur extra charges.
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Alexia Reade
Melbourne
2 /10 Poor
Reviewed: Monday, January 12, 2026
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Veronica Defoe
Melbourne
8 /10 Very good
Reviewed: Monday, January 12, 2026
Efficient service, they offer additional insurance but it's optional.
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Ed Geordie
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Great service
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Sigrid Luke
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Great service attitude, simple procedures
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Jason Burne-Jones
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
The service was good and very friendly.
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Janice Christy
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
The staff were very friendly, and there was hardly any waiting. We got the car immediately and the procedure was very simple.
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Vito Clare
Melbourne
8 /10 Very good
Reviewed: Monday, January 12, 2026
The service was very enthusiastic.
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Julian Holt
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Good service
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Wanda Copperfield
Melbourne
8 /10 Very good
Reviewed: Monday, January 12, 2026
I bought roadside assistance insurance, so the staff didn't push any other services.
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Zara Wyat(t)
Melbourne
2 /10 Poor
Reviewed: Monday, January 12, 2026
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Lewis Bartholomew
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
We encountered a kangaroo on the Great Ocean Road and had a minor collision. Luckily, all damages were covered by the insurance provided by the company. Very impressive!
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Marina Pitman
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Great service attitude, high efficiency in both pickup and drop-off
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Celeste Jack
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Quick rental process, easy return, friendly customer service with no unnecessary hassles.
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Jason Burne-Jones
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Big company with excellent service
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Hazel Cook
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Excellent service!
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William Piers
Melbourne
2 /10 Poor
Reviewed: Monday, January 12, 2026
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Louis Barney
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Friendly attitude, polite and courteous, very satisfied.
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Agatha MacDonald
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Pretty good
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Eli Nicholas
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
No waiting in line
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Kelly Byron
Melbourne
6 /10 Average
Reviewed: Monday, January 12, 2026
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Georgia Stuart
Melbourne
2 /10 Poor
Reviewed: Monday, January 12, 2026
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Marsh Carey
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Great service.
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Frederic Gregory
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
The car rental company is great, a big company. The car was very new.
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Monroe Henley
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Very friendly attitude
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Rose IV.
Melbourne
2 /10 Poor
Reviewed: Monday, January 12, 2026
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Truda Jones
Melbourne
6 /10 Average
Reviewed: Monday, January 12, 2026
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Gladys Sainsbury
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
The process was very fast, returning the car was convenient, and the credit card pre-authorization was released quickly.
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Eden Marion
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Good vehicle condition and convenient pickup
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Felix Hume
Melbourne
6 /10 Average
Reviewed: Monday, January 12, 2026
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Griffith Anderson
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
The vehicle was excellent
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Melissa Becher
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Convenient and quick pickup and drop-off process
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Alger Constance
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Average
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Devin Gunther
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Very good
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Julia Dryden
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
No extra charge for returning the car in a different location, and they have a self-service return option! Very convenient and good.
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Angela Felton
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Easy pickup and return.
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Miles Judson
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Orderly queue for car pickup.
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Georgia Stuart
Melbourne
8 /10 Very good
Reviewed: Monday, January 12, 2026
The return parking lot was very small, which really tested my driving skills. However, the staff were very friendly and patient.
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Otis Joe
Melbourne
6 /10 Average
Reviewed: Monday, January 12, 2026
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Lionel Pope
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Almost all the rental and return staff were Indian. I felt like I was in India. However, the service was efficient and courteous, as expected from Hertz.
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Belinda O'Neil
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Almost all the rental and return staff are Indian, it felt like I was in India. However, the service was thorough, fast, and polite, as expected from Hertz.
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Armstrong Sam
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Quite good
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Robin Darwin
Melbourne
2 /10 Poor
Reviewed: Monday, January 12, 2026
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Horace Spender
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Easy pickup, even easier dropoff, and great car condition!
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Violet Haggai
Melbourne
4 /10 Average
Reviewed: Monday, January 12, 2026
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Dwight Bauer
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Car pickup and exchange were very quick, and the store was easy to find.
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Guy Haywood
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Pretty good, straightforward procedures.
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Bruce Hood
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Fast and convenient processing
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Armand Church
Melbourne
6 /10 Average
Reviewed: Monday, January 12, 2026
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Kennedy Samson
Melbourne
2 /10 Poor
Reviewed: Monday, January 12, 2026
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Owen Thorndike
Melbourne
2 /10 Poor
Reviewed: Monday, January 12, 2026
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Sabina Michael
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Great
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Alva Dupont
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
An unforgettable road trip!
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Robin Darwin
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Very satisfied
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Stephanie Smedley
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Pretty good
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Brook Horace
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Great service
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Franklin Raphael
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Very good.
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Constance Antoinette
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Fast, convenient, and quite good
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Zoe Charles
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Very satisfied. As expected from a big company, instructions were clear. I got a free upgrade, and the confirmation message after return was very clear, with no extra fees.
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Phoenix Barnard
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Excellent
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Denise McDonald
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Both pick-up and drop-off were very efficient.
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Isabel Grace
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
The service was excellent.
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Doris Ingersoll
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Overall, it's very convenient.
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Elma Ferdinand
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
The service was excellent, attentive, and detailed.
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Renata Oliver
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Very satisfied.
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Olivia Jeremiah
Melbourne
8 /10 Very good
Reviewed: Monday, January 12, 2026
Overall quality is good.
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Otto Bach
Melbourne
10 /10 Excellent
Reviewed: Monday, January 12, 2026
Excellent service.
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