The store is big, but service is average. I already paid 2750 CNY through Zuzuche, but they still charged 297 USD. After lengthy discussions, they insisted on charging various taxes and fees totaling 97 USD. They said the 2750 CNY from Zuzuche was just the rental fee.
Sometimes there are issues with international credit cards. The staff provided a solution: add a full tank of fuel first, then subtract it. I'm not sure about the exact process, but the Hertz staff said it works. Otherwise, system issues might cause credit authorization to fail. We succeeded after assistance from two staff members.
Very satisfied with the service. The deposit hasn't been refunded yet. They said it would take three days when returning the car, but the platform mentioned it might take up to a month.
Dislike: Hertz would not honor the total amount due at the desk, as shown on the confirmation for Easy Rent cars. They honored the daily car rate but still charged taxes and fees, even though the contract said that was to be included in the price.
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