I waited a long time in line to pick up the car. The car smelled like marijuana and the price was much higher than agreed. I didn't like it.

Last time, I was pressured to buy insurance and a full tank of gas. This time, I refused both. They insisted on selling me a full tank, claiming it would be refunded if I returned the car with a full tank. I agreed, but when I returned the car, they didn't refund me.

I don't know why, even though I took the full supplemental insurance, the staff at the rental office rudely pointed out that I had no insurance and forced me to sign a waiver agreement, making me anxious while driving these past few days.

The counter staff at pickup just wanted to make money by adding all the charges together, totaling $303. I raised objections, but they just ignored me. I had to call the rental company for help, but the staff refused to talk on the phone and didn't allow me to take a picture of the receipt. I decided to pay first and then photograph the receipt. When asked about the charges, I said 'no', but they took it as 'yes'. The receipt amounted to over $200. After sending the receipt to the rental company in China, I found out there were three removable charges. When I asked the counter staff to amend it, they refused, saying it was past time. However, another male staff member was patient and explained everything in English, and adjusted the amount to $177 when I picked up the car. Hence, the counter staff at the airport is very deceptive!

QEEQ forgot to help me with the insurance! I had to pay a high price at the counter for insurance and special airport fees and taxes. The rental company's counter staff were very patient.