Operating hours make it easy to contact. The company mainly provides off-road vehicles, which are suitable for self-driving in South Island's road conditions, but the fuel consumption is high.
“Bad experience with Apex NZ, despite overall good trip in NZ”
About Apex:5.7/10
Good Part: it was good to have the quick traffic rule test, so that we could discuss some areas that we are unfamiliar with local rules.
Bad part: customer service was bad. One lady, not the person handling our return, announce the tyre damage to the whole floor, which was unnecessary and inappropriate for customer privacy. I was charged 2000nzd for the tyre damage. I asked for a more accurate estimate on spot and a male staff said 500 is enough. The officer handling my case told him to "f... off". For the refund of excess charge, I wrote in a few times for bank transfer instead of credit card refund to avoid the hefty exchange charges, but the requests were simply ignored.
About QEEQ:8.0/10
The refund of price drop was good. I am still in the process of insurance claim. I shall be able to share more when 5he process is completed.
“The car was horrible . Parts were almost falling off. The car shouldn’t be for rent. No refund.”
About Apex:5.7/10
The car shouldn’t be allowed on the road. It’s been in multiple accidents and the brakes don’t work properly. Not safe at all. I can’t believe this is ok. I had to leave a week early and of course no refunds so I paid a premium per day for a car that shouldn’t be on the road. Literally parts are falling off the car! My next review will be online on the major sites.
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Customer Service
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