When picking up the car at the Hertz location, the reserved model was not available, and we were not notified in advance. We were informed upon arrival that we needed to pay for an upgrade. Additionally, the delay caused by this issue did not result in an extension of the rental period.

Attentive and detailed. Enthusiastic service, working hard to solve real problems for customers. Due to language barriers, 'Fat Uncle' was a good man, sweating profusely. To solve the issue, the female manager took the initiative to coordinate, which ultimately made me very satisfied.

Booked a car model domestically but found it unavailable when picking up abroad. They pushed for an upgrade at a very high price. Complaints were ineffective.

After arriving at Hertz's Washington Airport location, the staff informed us that the rental car only had basic insurance, which only covers our own damages in case of an accident and did not include the million-dollar third-party liability insurance! I'm not sure if this is an issue with the rental car platform or Hertz. Then, the Hertz front desk started pushing various insurances and a fuel refilling service on me! In the end, it cost over 600 dollars, more than 100 dollars extra! When I declined these additional services, the staff member became visibly unhappy and impatient!

vehicle category not available, upgrade not available, ended up with a lower category vehicle (from large 7-seat SUV to Dodge Grand Caravan).