Romantic Trip

Long waiting time to pick up the car, slow service. Smooth return process. Rented a Focus but was given a Q2, which was too small, so I got a Mercedes C wagon with over 6000 kilometers. Overall, I'm satisfied.

The staff had a poor attitude. I originally booked to pick up the car at 9 am, arrived an hour and ten minutes early, and was told I had to switch cars if I wanted to rent right away, which would cost an extra 35 euros per day. The final cost nearly doubled the original booking. After completing the paperwork, the staff just handed over the keys without telling me the car number or where it was parked. One key corresponds to one car, so why can't they just provide the license plate number? Instead, I had to wander around the parking lot trying the keys in different cars. Italians are really disappointing.

Speed and efficiency are always the strengths of these international rental car companies, especially with drop-offs taking just one minute to complete. However, I bought a super insurance from QEEQ, which the rental car company was unaware of. They strongly recommended I purchase their damage waiver insurance, and in the end, I bought an additional insurance for 16 euros per day.

Everything else was great, just wondering when I will get my deposit back ??

Everything was good

Everything went great

I used your customer service several times and was a quick and helpful answer. You surprised me very much both in price and in service. Thanks for everything.