10 /10 Excellent
Reviewed: Tuesday, March 25, 2025
I booked an Audi A4 but was given an Audi Q2. The same thing happened during my last car rental in Rome: I booked an SUV and got an Audi A4. The trunk could only fit two 26-inch suitcases by folding down one of the rear seats, but fortunately, there was only one passenger in the back. The diesel car did save me about 15% on fuel, but its condition was terrible—the right rear door was dented, the right rear fender was detached, and there were scratches all over the vehicle. Parking it anywhere could make it look like it had been in a collision. At return, the car rental staff just did a quick check and cleared it. During the rental process, the staff was very polite. I guess this rental company will be my only choice when renting cars in Europe in the future.
Read More >10 /10 Excellent
Reviewed: Tuesday, March 25, 2025
Pretty good, except that the car cannot be picked up earlier. I arrived more than 2 hours early, so it's more reasonable to set the pickup time within 2 hours after the flight lands to avoid waiting aimlessly at the airport.
Read More >10 /10 Excellent
Reviewed: Tuesday, March 25, 2025
The tire pressure was inflated to 4.5 bar, which is ridiculous. Everything else was fine.
Read More >8 /10 Very good
Reviewed: Tuesday, March 25, 2025
The process was quick, but the only downside is that they wouldn't let me start earlier when I arrived ahead of time. I had to wait until my booking time, which felt inflexible. You could just start charging from my pickup time.
Read More >8 /10 Very good
Reviewed: Tuesday, March 25, 2025
Satisfied
Read More >9.8 /10 Excellent
Reviewed: Tuesday, March 25, 2025
Like: Smooth and efficient transportation. No additional charges was imposed for my 70+ age
Dislike: I had to pay for the GPS although it is a built in system
Read More >6.3 /10 Average
Reviewed: Tuesday, March 25, 2025
Europcar counter staff was curt and inflexible to the point of being rude. I arrived at 7:45pm for my 8:30pm pick-up. I had buffered in some time in case of flight delay and also in case there was a queue to pick up and inspect the car. Counter staff insisted that she could only start entertaining me at 8:30pm and asked me to come back 45 mins later. For Budget/Avis early pick-up for up to an hour was no issue, which seems fair because if the customer is late for pickup the rental company does not have to honour the booking so most people turn up early. In fact she had offered me an upgrade option which she could process immediately at 7:45pm without having to wait which means the 8:30pm was only a tactic to make me upgrade and not has nothing to do with their pick up policy. She also hinted on processing my booking slowly if I did not take the upgrade. The service level should be consistent whether or not I took the upgrade, this was highly unprofessional behaviour. I was also given a Fiat500L instead of a Golf when I saw that there were at least 5 Golfs when I left the premises. I felt treated like a second class citizen because I had not booked directly with europcar and they did not hide it. Will only booked with Avis/Budget in the future when using this app. Europcar clearly does not really respect EasyRentCars compared to other apps like trip.com or Rentalcars with this staff’s attitude, I sincerely hope that changes overtime when the app gains more market share. you could get the sense that the staff is only motivated to cross sell more add-ons and not deliver on what the app already covers.
Read More >4 /10 Average
Reviewed: Tuesday, March 25, 2025
Didn’t get the car I booked.
Read More >8.7 /10 Very good
Reviewed: Tuesday, March 25, 2025
The car was very new I ended up driving more than the car had racked up in its lifetime.
Read More >9 /10 Excellent
Reviewed: Tuesday, March 25, 2025
If you're for the first time in MXP airport is a little tricky to find where are the rental cars parked. Not enough signs to guide you there.
The car return process was really very fast.
Thank you
Read More >9.3 /10 Excellent
Reviewed: Tuesday, March 25, 2025
Car wasn’t ready on arrival even though I was on time so had to wait 30 minutes longer than I should have but after that everything went smoothly.
Read More >10 /10 Excellent
Reviewed: Tuesday, March 25, 2025
Everything went great
Read More >9 /10 Excellent
Reviewed: Tuesday, March 25, 2025
Everything else was great, just wondering when I will get my deposit back ??
Read More >6.3 /10 Average
Reviewed: Tuesday, March 25, 2025
El auto fue algo pequeño para nuestras necesidades y estaba algo sucio
Read More >7.7 /10 Good
Reviewed: Tuesday, March 25, 2025
They asked me again about insurance, which i already have from Qeeq AXA
Read More >10 /10 Excellent
Reviewed: Tuesday, March 25, 2025
Clean
Read More >8 /10 Very good
Reviewed: Tuesday, March 25, 2025
Speed and efficiency are always the strengths of these international rental car companies, especially with drop-offs taking just one minute to complete. However, I bought a super insurance from QEEQ, which the rental car company was unaware of. They strongly recommended I purchase their damage waiver insurance, and in the end, I bought an additional insurance for 16 euros per day.
Read More >6 /10 Average
Reviewed: Tuesday, March 25, 2025
Easy to find, landed on time and went to pick up the car, but had to wait an hour to get it.
Read More >4 /10 Average
Reviewed: Tuesday, March 25, 2025
Renting a car from Milan Airport was convenient, but the tire pressure light came on the next day. We had to stop at every gas station to inflate the tires. When we reached Zurich, we asked the rental office to exchange the car, but after a test drive, the staff told us to press a button if the light came on again. We eventually had the tire fixed ourselves in Interlaken.
Read More >2 /10 Poor
Reviewed: Tuesday, March 25, 2025
Terrible! I emphasized many times that I didn't need insurance since I had already bought it in my home country! They still insisted that because I was under 25, I had to buy an additional young driver insurance! The communication was difficult as everything was in Italian! Even though I showed them the entire policy from the rental platform stating I didn't need insurance, they forced it on me! When I contacted the rental platform later, I found out I was forced into buying it. What was the point of purchasing the insurance back home? Just to waste money? They even switched my car.
Read More >10 /10 Excellent
Reviewed: Tuesday, March 25, 2025
The car rental process at Milan Malpensa Airport was very smooth and quick, no need to queue.
Read More >2 /10 Poor
Reviewed: Tuesday, March 25, 2025
When I got there to pick up the car, they told me they didn't accept the translated version of the Chinese driver's license. After negotiating for two hours without any results, Zuzuche urgently helped me book another car. I am currently negotiating this issue with Zuzuche after returning home.
Read More >10 /10 Excellent
Reviewed: Tuesday, March 25, 2025
Satisfied
Read More >8 /10 Very good
Reviewed: Tuesday, March 25, 2025
Since it's in the airport's underground parking lot, the area is very small and crowded, leading to longer wait times. However, other rental companies have the same issue. The staff's attitude was great, and the process was quick, so overall, I'm quite satisfied.
Read More >2 /10 Poor
Reviewed: Tuesday, March 25, 2025
Couldn't get the car with the translated license
Read More >4 /10 Average
Reviewed: Tuesday, March 25, 2025
The staff had a poor attitude. I originally booked to pick up the car at 9 am, arrived an hour and ten minutes early, and was told I had to switch cars if I wanted to rent right away, which would cost an extra 35 euros per day. The final cost nearly doubled the original booking. After completing the paperwork, the staff just handed over the keys without telling me the car number or where it was parked. One key corresponds to one car, so why can't they just provide the license plate number? Instead, I had to wander around the parking lot trying the keys in different cars. Italians are really disappointing.
Read More >6 /10 Average
Reviewed: Tuesday, March 25, 2025
Just so-so. The English accent was very strong, even though my English isn't great either. The communication was impatient, with eye-rolling.
Read More >2 /10 Poor
Reviewed: Tuesday, March 25, 2025
We were supposed to pick up the car at 5 PM, and we had booked an automatic transmission. However, they tried to give us a manual without asking. Later, they said the automatic would be available around 7 PM, making us miss our hotel check-in, requiring us to book another hotel at almost 100 euros. We had to wait in a long line at around 4 PM. Extremely dissatisfied.
Read More >10 /10 Excellent
Reviewed: Tuesday, March 25, 2025
Rental process was quick and return was easy, but there was an additional €20 refueling service fee on top of the fuel cost as the car wasn't returned full
Read More >6 /10 Average
Reviewed: Tuesday, March 25, 2025
They didn't show me the contract before asking for my credit card. I communicated with the car rental platform about this issue, which took twenty minutes. The clerk was very unhappy and said I wasted her time.
Read More >10 /10 Excellent
Reviewed: Tuesday, March 25, 2025
Great service, very convenient
Read More >8 /10 Very good
Reviewed: Tuesday, March 25, 2025
Pick-up and drop-off were smooth, no aggressive insurance upselling. The car was new.
Read More >6 /10 Average
Reviewed: Tuesday, March 25, 2025
The queue for car rentals at Milan airport is too slow.
Read More >2 /10 Poor
Reviewed: Tuesday, March 25, 2025
I hope these scratches won't be blamed on me when returning the car, though the staff said they were already recorded.
Read More >10 /10 Excellent
Reviewed: Tuesday, March 25, 2025
Very satisfied
Read More >10 /10 Excellent
Reviewed: Tuesday, March 25, 2025
Quite good
Read More >10 /10 Excellent
Reviewed: Tuesday, March 25, 2025
Extremely satisfied
Read More >10 /10 Excellent
Reviewed: Tuesday, March 25, 2025
Very good
Read More >10 /10 Excellent
Reviewed: Tuesday, March 25, 2025
Excellent service
Read More >10 /10 Excellent
Reviewed: Tuesday, March 25, 2025
Long waiting time to pick up the car, slow service. Smooth return process. Rented a Focus but was given a Q2, which was too small, so I got a Mercedes C wagon with over 6000 kilometers. Overall, I'm satisfied.
Read More >10 /10 Excellent
Reviewed: Tuesday, March 25, 2025
The service was professional and very nice, no upselling.
Read More >10 /10 Excellent
Reviewed: Tuesday, March 25, 2025
كل الشكر والتقدير
Read More >6 /10 Average
Reviewed: Tuesday, March 25, 2025
Possibly because of the low prices, Europcar had the most customers but only half the staff, leading to over an hour of waiting. I rented a station wagon, but the trunk wasn't as big as expected, almost couldn't fit everything, more like a hatchback.
Read More >10 /10 Excellent
Reviewed: Tuesday, March 25, 2025
Un peu d'attente au guichet, mais compensé par la qualité de la voiture et la compétence des personnels.
Read More >10 /10 Excellent
Reviewed: Tuesday, March 25, 2025
Very good
Read More >
