Almost all the rental and return staff were Indian. I felt like I was in India. However, the service was efficient and courteous, as expected from Hertz.

The rental company is professional, the car was in great condition, and they even upgraded the model for free.

Arrived half an hour early and still completed the car rental process easily and quickly. They didn’t have the 5-seater Highlander I reserved but upgraded me to a 7-seater for free after some discussion. My reservation included Max Cover, and later I scratched the side of the car in an underground parking lot. When returning the car, the staff just checked it and assured me that with Max Cover, I wouldn't have to pay anything. This kind of service and insurance truly provides peace of mind. When renting in Australia, I only trust Hertz!

Very satisfied with the service. The vehicle had an issue on the last day, but the resolution was satisfactory as well.

Very good, the counter staff were very helpful and considerate.