After arriving in the afternoon, I had to wait in line for almost two hours to get the car. By the time I left, the queue behind me had already wrapped around four times. However, there were only three people handling the procedures at the counter. The person who assisted me had a very bad attitude. Initially, they said my Canadian driver's license was not valid for renting a car on a Chinese website and insisted on a Chinese license. It was only after someone else intervened that they allowed me to rent the car. I've rented many times on this platform with my Canadian license without any issues. I will never rent from this company again.

Forcing me to buy third-party liability insurance, which is not required by other car rental companies.

The vehicle I ordered was upgraded and we added to this and upgraded again to our desired vehicle

No price drop happened!

Counter staff extremely helpful and efficient. The drop off assistance and procedure was flawless.