We booked a Camry, but had to choose based on what was available. They tried to give us a lower-quality SUV. Eventually, they gave us a Mitsubishi SUV.
Both the rental and return processes were very straightforward. If the reserved car is temporarily unavailable, they offer a free upgrade to a higher-level car.
The queue to pick up the car was very long. However, the service was very enthusiastic. There were no Chinese-speaking staff, but they had prepared Chinese translation documents for key communication topics (car models, insurance, etc.), which were clear enough to understand.
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