Rented a car from Bordeaux Airport, drove to Saint-Émilion, then to Saint-Malo, followed by Mont Sai

I came 3.5 hours earlier than planned. They offered a car at an extra of 70€ a day or wait until my time. I waited the 3.5 hours. They gave me the car that they were going to charge me 70€. This is not a great service from Europecar. Also the full insurance was very expensive. 35€ per day. This should not be the case.

You have a great service. Your personal called me to assist. Nothing could be done as it was up to Europecar but I appreciated that you were available. I would book with Qeeq again.

The return process was a little unclear as I was asked to sign an electronic device but not told what I was signing for. Also still not seen if my deposit has been refunded. At pick up was advised of a massive excess if I didn't purchase further cover. I have annual cover so declined

Was just a little concerned that no deposit was required pre collection date. However all seemed ok

What an incredibly wonderful experience! When we arrived to pick up the car, the lady at the counter realized that the car that we had booked was much too small for the four of us plus luggage. She was extremely nice and helpful in finding a solution for us which she did and in less than 20 minutes, we had an amazing car and were on our way. I was impressed by the level of service and of the friendliness and efficiency of the lady at the counter who took care of me. Because of her, I am now a lifetime customer of Europcar!

Booked at last minute so was a little more expensive. But staff were very friendly and car was great

Good service

Euro par wouldn’t accept my insurance covered by our credit card - I have never had this issue before. Therefore cost well exceeded expected cost.