London, Cambridge, York, Edinburgh, Inverness, Loch Ness, Portree, Fort William, Loch Lomond, Stirli

Forcing insurance sales, rude if you don't buy, difficult return process, finding faults

1. There was no order in the queue, and no one managed it. 2. They enthusiastically encourage you to add extra options (such as insurance).

Fairly satisfied. It was a bit cumbersome to get from the airport to the car pickup location, not very convenient.

They are always quick to help and not eager to rip you off. Just make sure you read the small print and you'll be fine. Theres a good team there.

Brilliant in pricing and ease of use.

I felt that Green Motion used a VERY slow collection process to 'intimidate' customers into taking comprehensive insurance. The 'information' video went on and on and on about how long it would take to find and note every mark on the car before you drove off on it - with the implicit message being that if you didn't do this you would definitely be charged for all marks on return of the vehicle. In addition to this, if you didn't take comprehensive insurance, the deposit taken from your credit card was massively more.