1. Picking up the car went relatively smoothly. The staff weren't very enthusiastic but not rude either. It was okay overall. They didn't try to upsell insurance and I got the model I booked. 2. When returning the car, there was a scratch on the wheel rim (clearly an old damage). A local person returning the car with me confirmed it was an old scratch. But they claimed I caused it. I asked them for evidence and they showed me the check-out form, which indicated the car was in perfect condition when handed over. I then showed them photos I had taken beforehand, and they adjusted my bill. (Make sure to take photos and videos when renting a car). 3. I want to remind everyone again: take photos and videos when picking up the car. It could save you a lot of money. 4. Why only 1 star? Because if I hadn't provided the photos, they'd have blamed me for the scratch. This is dishonest, deceptive, and irresponsible towards customers.

They start working at 7 AM. How can I return the car if my flight is at midnight? There's no self-service drop-off box.

Although it took a bit of time to find the car rental company, the process was very quick and the staff were very nice and provided clear explanations.

There were two service counters on-site, and luckily, there were no other customers when we arrived, so we didn't have to wait in line.

The staff's English wasn't very fluent, but their attitude was nice.