Greenmotion run services for ACE London Heathrow branch, the shuttle bus is not included
United Kingdom
Reviewed: Thu, May 30, 2019
About ACE:8.0/10
ACE London Heathrow branch is actually Greenmotion company which I believe they are partner and Greenmotion run service for the ACE. Therefore the service is similar to Greenmotion.
One thing incorrect is I did have to pay for shuttle bus fee, which did not correspond to the voucher mentioned shuttle bus paid.
Never be late for pick-up. I thought since I paid the deposit, it wouldn't be a problem. But when I arrived, the order was canceled, the BMW X1 was not available, and the price had changed. I had to switch to another car at the last minute, which was extremely expensive. Don't even know if the deposit will be refunded. It's really frustrating to communicate with them. Also, the waiting time in line was extremely long...
“I will never rent from this company (Green Motion) again.”
About ACE:5.3/10
The car was through Green Motion, not Ace. (Maybe they were bought out? I don't know but we were at the right place and they took the rental papers.) Because we didn't opt for the additional insurance that they were trying to sell us or anything else that they were trying to nickel and dime us with, we had to put a £1250 deposit on the car. Fortunately, we can afford that and our credit card limit is high enough to put that much money on it. Many people can't. They told us the car was in good shape with no defects. However, when we inspected the car, both passenger side wheels had "curb rash", and there were a few other scratches. We had the rental agent notate that on our rental agreement. We also took photos and a video. Upon returning, the inspector immediately looked at the curb rash and was going to mark that on our rental agreement when he noticed it was already there. Thank heaven, we were proactive. I will never, ever, ever rent a car with Green Motion.
“Easy Rent Cars is fine. But, my terrible experience is with Green Motion LHR car rental - CHEATERS”
About ACE:4.3/10
At the time of pick up the desk person told me if I notice any damages then I should send photos by the following day by noon. This clause is included in the contract with Green Motion if the pick up time is night. I did send all the photos of all the pre-existing damages by email. The email was acknowledged. But at the time of hand over the desk person told me that he could not find the photos which I have sent. By the following day I was charged for the damage. I wrote to Green Motion that it was a pre-existing damage but the reply I received was "the bumper damage is more significant at the end". I am enclosing photos here for your perusal. Never be cheated by Green Motion LHR. Great Cheaters and dishonest.
About QEEQ:8.0/10
I don't have any complaint with Easy Rent Cars. When I approached the support services then they have been prompt and helpful.
Everything was good except for the long delay to pick up my car.
2.5 hours wait isn’t acceptable, taking 40 mins to book people is crazy. You need to address the issues when renting to foreign drivers.
About QEEQ:8.0/10
Great very easy to use
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Greenmotion run services for ACE London Heathrow branch, the shuttle bus is not included
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