The staff at the store had an extremely poor attitude. Their communication was very unclear, and they blamed the customers. They aggressively pushed services that were completely unnecessary, and their attitude worsened when customers refused. We are Chinese students studying in the USA, and the staff assumed that we would return to China after returning the car. This presumptive attitude made us extremely uncomfortable. Why should we be expected to return to China? Is it because you want us to leave and not stay in the USA? We suspect racial discrimination. Terrible service!

The queue was too long

1) The reserved car was not available; they said only SUVs were available and gave us a broken car. 2) They charged me nearly $200, claiming it was a deposit, but later it turned out to be a fee. 3) The total rental cost was over $5000, and the insurance and additional charges from the rental company cost another $4000. Not worth it.

Good

The service was alright, but they kept pushing for upgrades to luxury cars and insurance. Besides, the car selection was limited. They advertised a Nissan Altima, but only had South Korean Hyundai cars.