The Hertz location was quite unreasonable. They charged us an extra day for arriving just 10 minutes early to complete the paperwork. Fortunately, the Zuzuche platform helped us get a refund for that extra day.

During the summer holidays, I was able to handle problems by myself.

Efficient

The service staff at the store was really infuriating. There was a bit of forced selling, asking me to upgrade my insurance. I initially said no, but he directly added it to the bill. Fortunately, I noticed it and saw there was a $200 deposit and $52 insurance charge. I told him I didn't want either of them, and although he reluctantly removed them and gave me a new bill, the bill indicated a $200 charge. But after I signed, I found my credit card was still charged $252. I am so mad. I've had a good impression of Zuzuche, and this is the fifth time renting through them and the fourth with Hertz. This is the first time I've had such an issue. Can someone help me file a complaint? I want my money back, and the receipt is in the pictures attached.

They aggressively pushed insurance to Chinese customers. When refused, we were told there were no Toyota Sequoia SUVs (which start at 500,000 RMB in China) available and were given a Hyundai Santa Fe SUV (which starts at 110,000 RMB in China) instead. When questioned, they blatantly lied, claiming it's the same class of car. We couldn't fit our luggage and had to pay extra to upgrade and buy Hertz-recommended insurance again. This was the first time we encountered such a shameless car rental company after renting cars abroad multiple times. Even giving them one star feels too generous.