Service attitude was enthusiastic, there were two to three staff members at the counter, almost no queue.

There was hardly any wait at the counter, and the service was excellent!

The service at the store was excellent

When picking up the car, the receptionist suggested buying insurance. I mentioned that I had already purchased full insurance through the car rental website, but she informed me that the insurance bought through them isn't from the designated insurance company. In case of any issues, they would directly charge 2500 NZD, which is their minimum claim amount, and I would have to deal with the insurance company back home, which could take up to six months. After some deliberation, I decided not to buy it.

They gave me a Nissan that's been driven for 100,000 kilometers, with a fuel consumption of 15L per 100km. It's unbelievable. And the rental staff kept asking if I wanted to buy a full tank of fuel! The experience was average.