From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 1889079326
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1889079326
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Ezi, Christchurch Airport Car hire

Ezi 6000+ ratings, 111 reviews

Christchurch, Canterbury, New Zealand

8.1 / 10 Very good

Ezi - Christchurch Airport Information, Car hire Instructions & Policies

Address

Rental Car Kiosk, Terminal Building Christchurch Airport New Zealand 8053

Telephone

+64 3 357 8533 / +64 9 254 4397

Pick-up Instructions

The Ezi - Christchurch Airport car hire location is in terminal

You can walk to the counter of Ezi - Christchurch Airport car hire.

Please make your way to our Ezi Car Rental kiosk inside the airport terminal next to baggage claim,where our representatives will assist you. If you are unable to locate our desk, please ask for directions at the airport information desk and they will direct you to us.These non-commissionable fees additional to the daily rate are now included in the rates through the XML feed. The table below is for your information only.Christchurch Airport Premium Location Collection Fee $40.00 valid only for pick-ups

Drop-off Instructions

Customers are asked to park in one of our signposted carpark spaces in the airport carpark, lock the vehicle and return the keys to our rental car kiosk inside the airport terminal building.There is no charge to slot rental cars in our designated airport carparks at Wellington, Christchurch, Dunedin or Queenstown Airports, at any time. Please ensure vehicles are parked in one of our signposted carparks outside the airport terminal building.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
07:00 -23:59
00:00 -02:00
07:00 -23:59
00:00 -02:00
07:00 -23:59
00:00 -02:00
07:00 -23:59
00:00 -02:00
07:00 -23:59
00:00 -02:00
07:00 -23:59
00:00 -02:00
07:00 -23:59
00:00 -02:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

20 - 100 years old

Driver's License Requirements

There is no mandatory requirments for the driver's license holiding time from this store.

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

Provisional licence is not accepted.

For local renters, you need to bring:

Full Driving License issued in New Zealand

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices
Extras Prices
Toddler car seat rental
Toddler car seat rental
Recommended for children weighing 40-100 lbs /18-45kg (approx. 4 - 11 years)
To be confirmed
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
To be confirmed
Winter tires rental
Winter tires rental
Operated safely on surfaces including pavement (wet or dry), mud, ice, or snow.
NZD 50/day
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
To be confirmed
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
To be confirmed
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
To be confirmed
Tire chains rental
Tire chains rental
Prices and inventory depend on local stores.
NZD 5/day
capped at NZD 40

Cross Border

To be updated

Cross Islands

Conditional:

Towards any New Zealand islands, taking rental cars crossing islands is allowed with certain conditions.
Customers need to purchase and bear the cost of vehicle and passenger ferry tickets in advance, please consult local counter staff, there may be additional cross-island service fees.

Ferry Transportation: Allowed

Ezi allows you to bring the rental vehicle on the ferry. However ferry companies may charge you to bring a vehicle across Cook Strait.

Excess

Third Party Liability Insurance Excess:

NZD 0

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.2 km from Christchurch Airport

Hotels

0.5 km from Sudima Christchurch Airport

3.1 km from North South Holiday Park

8.9 km from Fino Hotel and Suites

FIND ME A CHEAP RENTAL
Map view of Ezi Store Location
coordinates: -43.4880772 172.5385214

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.

Location Images

Guest Reviews

Total points: 8.1 / 10 Very good

  • Vehicle condition: 0.1
  • Vehicle cleanliness: 0.0
  • Spaciousness: 0.0
  • Counter staff: 0.1
  • Pick-up location: 0.0
  • Drop-off location: 0.0
  • Pick-up time: 0-10 mins
  • Drop-off time: 0-10 mins
  • B.Ramsay

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    All was great
    Read More >
  • Sandy Jenny

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Located just to the left of the exit, the service was enthusiastic, and they explained the precautions in detail. Highly recommended.
    Read More >
  • Blake Morton

    Christchurch

    4 /10 Average

    Reviewed: Friday, November 22, 2024

    The rental company is very punctual about the scheduled pick-up time. They won't let you pick up the car even 5 minutes early, which made me wait at the counter for almost 2 hours (because I arrived one flight earlier). Additionally, I booked a Mitsubishi Outlander but received a Hyundai i35 instead, which they called a free upgrade. I do not agree with this.
    Read More >
  • Meroy Longman

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Not bad, the store is located right inside the airport.
    Read More >
  • Bill Graham

    Christchurch

    6 /10 Average

    Reviewed: Friday, November 22, 2024

    We completed the paperwork at the EZI rental car counter inside Christchurch Airport. There is no store, so there's no chance to choose a vehicle; you're given the car keys and directed to the airport parking lot to pick up the car yourself. Initially, we were a bit disappointed with the car. Although it had only been driven for just over 10,000 km, it felt a bit old and was obviously a base model without features like a reversing camera or sensors. There was a long scratch on the left side of the car, but the customer service representative only noted a small damage at the front left. In reality, the scratch extended to the rear door. Since I had full coverage insurance excluding tires, I didn't bother to haggle over it!
    Read More >
  • Teresa Herty

    Christchurch

    6 /10 Average

    Reviewed: Friday, November 22, 2024

    Communication was difficult, but that male staff member was always very polite!
    Read More >
  • Valentina Bethune

    Christchurch

    8 /10 Very good

    Reviewed: Friday, November 22, 2024

    Both pickup and return are self-service, and no one inspects the car upon return. It’s very fast and convenient. The store's location is also very prominent, right next to the baggage claim area at Christchurch Airport. My only minor complaint is that the store pushes various services aggressively. I ended up renting snow chains due to their persistent selling but didn't use them at all.
    Read More >
  • Joshua George

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    The car rented from Ezi was in average condition. It had already driven over 140,000 kilometers when I picked it up. The air conditioning was poor, but luckily, it's not too hot in New Zealand during summer. After a few days, the cigarette lighter charging function also broke and couldn't charge anything!
    Read More >
  • Willie Haggai

    Christchurch

    2 /10 Poor

    Reviewed: Friday, November 22, 2024

    They gave me a Nissan that's been driven for 100,000 kilometers, with a fuel consumption of 15L per 100km. It's unbelievable. And the rental staff kept asking if I wanted to buy a full tank of fuel! The experience was average.
    Read More >
  • Irene London

    Christchurch

    8 /10 Very good

    Reviewed: Friday, November 22, 2024

    The Maori guy at reception wanted to charge us an extra 122 NZD even though we had already paid in full. He told us to contact QEEQ. After about 10 minutes, he admitted they made a mistake. Be cautious. The car was good, with only 17,000 kilometers driven.
    Read More >
  • Michelle Vincent

    Christchurch

    8 /10 Very good

    Reviewed: Friday, November 22, 2024

    Convenient pickup at Christchurch Airport.
    Read More >
  • Leo Tours

    Christchurch

    2 /10 Poor

    Reviewed: Friday, November 22, 2024

    None of the above-mentioned value-added services were provided. Rented a Prado but got a Highlander, which is a significant downgrade, and these two models have a noticeable price difference at the time of rental booking. Very dissatisfied with such a downgrade. The rental process took a long time, with 15 minutes of repeated insurance upselling. They did not acknowledge the comprehensive insurance I purchased through the rental platform. I specifically printed out the insurance policy in both Chinese and English, but they claimed ignorance and continuously tried to sell their insurance. Only after I compared their insurance with my comprehensive policy item by item and repeatedly stressed that I would not buy their insurance did they reluctantly stop. They even warned me that many Chinese people had accidents on the road and that I should buy their insurance. The counter is located in the arrivals hall of the airport, easy to find, but the process is slow and there is a queue. All drivers need to provide their driving licenses and notarized documents for scanning. The staff were very lazy; instead of making a copy on the side, they tore out the notarized document pages for scanning, which is terrible. Picking up the car is far from the counter, with no staff to assist, and the signs are hard to find, so it is entirely self-service.
    Read More >
  • Elaine Burns

    Christchurch

    4 /10 Average

    Reviewed: Friday, November 22, 2024

    Required to purchase local insurance
    Read More >
  • Curitis Steele

    Christchurch

    6 /10 Average

    Reviewed: Friday, November 22, 2024

    The rental company provided a translation of the driver's license but it lacked New Zealand's certified translation. A paid service was required on-site. If the rental company had provided it, it would have been free. Communication was not very smooth.
    Read More >
  • Jocelyn Thomas

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Pickup and return were simple and convenient, with email reminders.
    Read More >
  • Laura Larkin

    Christchurch

    2 /10 Poor

    Reviewed: Friday, November 22, 2024

    At the time of pick-up, the rental company did not mention that we needed to clean the car, nor did they state that there would be a fee for not doing so. The counter staff indicated that the rental fee had been prepaid and there would be no additional charges. The credit card was only for a security deposit. They also mentioned that since we had purchased full insurance, there would be no need for a vehicle inspection upon return, just hand over the keys. We were very careful with the car and did not go to any particularly dirty places. The car was not dirty at the time of return, just in a normal condition after use. The rental company did not inspect the vehicle upon return nor asked us to confirm the car's condition. The counter staff asked if we had refueled, and we confirmed that we had. We asked if they needed to check, but the counter staff said it was not necessary. However, as soon as we got off the plane, we found out Ezi had charged us NZD 255. Upon returning home, we contacted the rental platform, who informed us it was a cleaning fee! Ezi never mentioned this fee at any point. The counter's Chinese lady was very friendly and clear in her explanation, but why didn’t she mention the cleaning fee? This amount is enough for a full car polish. Please help us file a complaint with the rental platform. They asked us for evidence, but because there were no issues at the time of return, we had already deleted the photos. I want to ask, if there’s no inspection at pick-up or drop-off, why shouldn’t the party charging the fee provide the evidence? I will continue to follow up on this issue with the rental platform. But a word of caution to future users, beware of the dishonest Ezi. Always keep photos of the car's interior and exterior for some time!
    Read More >
  • Ulysses Terry

    Christchurch

    6 /10 Average

    Reviewed: Friday, November 22, 2024

    The Ezi counter is located inside the Christchurch airport's arrival hall, and the car is parked in a rental car lot less than a 5-minute walk away. You pick up the keys and inspect the car yourself, as there are no staff present at the pick-up site, which is slightly inconvenient. There is a Chinese-speaking staff member at the counter who is diligent but rather cold and expressionless throughout the process.
    Read More >
  • Gustave Malory

    Christchurch

    8 /10 Very good

    Reviewed: Friday, November 22, 2024

    The service is quite satisfactory. There are a series of sales pitches when renting the car, but it's okay if you don't buy them. The staff is still very friendly. Returning the car is very convenient, just hand over the keys and you’re done. The RAV4 provided was very new, only had 15,000 kilometers on it, it’s a great car!
    Read More >
  • Ternence Theresa

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Picked up the car directly at Christchurch Airport. The counter staff were extremely friendly, and I spent 90 NZD for a full tank of fuel.
    Read More >
  • Marlon Gosse

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    The company is very responsible; you can pick up the car right at the airport.
    Read More >
  • Yale Valentine

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    The service of this company is good.
    Read More >
  • Joan Hardy

    Christchurch

    4 /10 Average

    Reviewed: Friday, November 22, 2024

    There was a Chinese person who communicated smoothly. The process was simple, but I was directly told that the car I rented was over ten years old and had various issues like a potentially unresponsive steering wheel. The probability of it breaking down on the road was high. They asked if I wanted to change cars, but it would cost an extra 700 yuan. I asked how many times this car had broken down before, and they said it was mostly rented for one or two days, rarely for seven days. I got a bit angry and thought, then why rent it to me! It felt like forced buying and selling. They said I rented through Zuzuche because it was cheap. Honestly, spending 450 yuan a day to rent a Toyota hatchback feels really expensive. The trunk could only fit one suitcase, and Zuzuche never informed me it was an old car. Perhaps the store was well-intentioned, worrying that a breakdown would affect my mood more, but it really affected us upon arrival. Regardless of whose fault it is, it was not a good rental experience. I hope Zuzuche can resolve this and provide appropriate compensation.
    Read More >
  • Guy Lyly

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Great service, very convenient and responsible.
    Read More >
  • Theobald Swinburne

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Satisfied, Convenient and Quick
    Read More >
  • Joseph Pater

    Christchurch

    8 /10 Very good

    Reviewed: Friday, November 22, 2024

    Pretty good
    Read More >
  • Owen Thorndike

    Christchurch

    6 /10 Average

    Reviewed: Friday, November 22, 2024

    We arrived in Christchurch at 11 PM, and the Chinese staff member had already clocked out. We communicated with a guy with a beard for 15 minutes. He recommended that we pay an extra 122 NZD for a new Toyota, otherwise, we'd get an old Nissan with 180,000 kilometers on it. For safety and comfort, we reluctantly paid more, which was a bit frustrating. We picked up the car two hours earlier than the scheduled time, and the return time also had to be two hours earlier; otherwise, we would be charged an extra 59 NZD. This policy is unreasonable since we pay by the day.
    Read More >
  • Leonard Christy

    Christchurch

    6 /10 Average

    Reviewed: Friday, November 22, 2024

    The service attitude was good, but they were a bit understaffed, resulting in slow processing. It would be great if they could provide Chinese language support.
    Read More >
  • Marsh Price

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Great car rental company
    Read More >
  • Jonas Wilson

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    First time renting a car for a self-drive trip, the process was very smooth.
    Read More >
  • Dawn Meredith

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    It's okay
    Read More >
  • Harlan Isaiah

    Christchurch

    8 /10 Very good

    Reviewed: Friday, November 22, 2024

    When returning the car at the airport, the service staff were right where the car was parked.
    Read More >
  • Barnett Bray

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Very good
    Read More >
  • Henry Reed

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Friendly attitude and simple procedure
    Read More >
  • Wordsworth Alcott

    Christchurch

    2 /10 Poor

    Reviewed: Friday, November 22, 2024

    Charging $69 for a translation is too expensive.
    Read More >
  • Anna Jim

    Christchurch

    8 /10 Very good

    Reviewed: Friday, November 22, 2024

    We waited for the car for an hour on the day of arrival, which was quite frustrating. However, the car was upgraded for free, and we were given an additional three hours for returning it. The staff at noon were very friendly.
    Read More >
  • Tammy Macaulay

    Christchurch

    2 /10 Poor

    Reviewed: Friday, November 22, 2024

    When picking up the car, they scared me by saying that without full insurance, even the slightest scratch would cost me 2500 NZD. So, I had to pay another 390 NZD for insurance. At the time of return, the staff checked the car inside and out in my presence and confirmed everything was okay. However, three or four hours later, they charged me 250 NZD without any notice. When I contacted them, they claimed I smoked in the car, which I absolutely did not. This is extortion! They only mentioned I could resolve it by hiring a lawyer. From start to finish, they find ways to cheat customers. This is a crooked company! Fellow users, do not fall for it. I will persistently argue with them until the end!
    Read More >
  • Sally Austin

    Christchurch

    6 /10 Average

    Reviewed: Friday, November 22, 2024

    They offer Chinese service, which is very convenient. However, they charge 1 NZD from your credit card, stating it's to test your card, and they don’t refund it. It feels a bit strange, almost like forcibly collecting a tip (similar to going through customs in Southeast Asia).
    Read More >
  • Guy Lyly

    Christchurch

    2 /10 Poor

    Reviewed: Friday, November 22, 2024

    I returned the car with a full tank, but EZI deducted money without proper investigation. When I first requested a refund, they didn't investigate or acknowledge the issue, which is fraudulent.
    Read More >
  • Willie Emmie

    Christchurch

    6 /10 Average

    Reviewed: Friday, November 22, 2024

    When picking up the car, the receptionist suggested buying insurance. I mentioned that I had already purchased full insurance through the car rental website, but she informed me that the insurance bought through them isn't from the designated insurance company. In case of any issues, they would directly charge 2500 NZD, which is their minimum claim amount, and I would have to deal with the insurance company back home, which could take up to six months. After some deliberation, I decided not to buy it.
    Read More >
  • Neil Margaret

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Located inside the airport, walkable distance, and offers an extra driver for free.
    Read More >
  • Lindsay Smollett

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    At the Christchurch International Airport branch, even though I bought the super full insurance, they recommended a deposit-free direct compensation for up to 2500 NZD with a 300 NZD premium, which I didn't opt for. Also, I purchased the fuel-empty return option in Queenstown but felt it was overpriced; they charged 135 NZD while the fuel price was 1.98 NZD per liter.
    Read More >
  • Dawn Meredith

    Christchurch

    8 /10 Very good

    Reviewed: Friday, November 22, 2024

    When picking up the car, they informed me that the reserved model had already driven 200,000 kilometers and was in poor condition. They suggested upgrading to a Corolla for an additional 10 NZD per day. I'm not sure if this issue is on the rental company's side or QEEQ's.
    Read More >
  • Sandy Piers

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    It was a fantastic journey with a brand new car. Everything went smoothly.
    Read More >
  • Aubrey Holmes

    Christchurch

    8 /10 Very good

    Reviewed: Friday, November 22, 2024

    The car was in great condition and very new.
    Read More >
  • Nigel Jane

    Christchurch

    8 /10 Very good

    Reviewed: Friday, November 22, 2024

    It's okay.
    Read More >
  • Geraldine Evan

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Pretty good experience
    Read More >
  • Yetta Twain

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    The rental process was very smooth, and the car was in good condition, although the exterior was a bit dusty. The interior was quite clean. Returning the car at Queenstown Airport was easy; just hand the keys to the staff. The staff member who helped me was a middle-aged woman, and she was very nice.
    Read More >
  • Pamela Douglas(s)

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Excellent!
    Read More >
  • Georgia Stuart

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    The service at the store was excellent
    Read More >
  • Simon Gibson

    Christchurch

    6 /10 Average

    Reviewed: Friday, November 22, 2024

    They didn't recognize my ID, there were many people processing rentals, they just handed me the keys and I had to find the car myself.
    Read More >
  • Omar Hazlitt

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Quite good. The car was very clean when I received it. I booked an Outlander but got a RAV4.
    Read More >
  • Nora Violet

    Christchurch

    2 /10 Poor

    Reviewed: Friday, November 22, 2024

    The car was really terrible. It had 120,000 kilometers and kept breaking down.
    Read More >
  • Amos Ella

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    EZi is quite good. They have a store inside the airport, so it's easy to find. The car condition is very new. I booked a Qashqai, but they upgraded me to an X-Trail without extra charge. In our country, the X-Trail is considered a higher tier than the Qashqai.
    Read More >
  • Tom Cotton

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    The counter is right in the airport hall, the staff are friendly, and the procedures are simple.
    Read More >
  • Marico Sheridan

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    The car was very clean, and they had already put a 'Drive on the Left' label for us. Also, because the Qashqai we reserved was unavailable, they upgraded us to a RAV-4 automatically.
    Read More >
  • Edwina Bloor

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    There was hardly any wait at the counter, and the service was excellent!
    Read More >
  • Dylan Aldridge

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Easy pick-up and drop-off, friendly staff, excellent experience
    Read More >
  • Bart Ernest

    Christchurch

    8 /10 Very good

    Reviewed: Friday, November 22, 2024

    We scheduled the car pickup at Christchurch airport at 3 PM, but the vehicle wasn’t cleaned and ready until around 3:50 PM. We waited for nearly an hour.
    Read More >
  • Jeffrey Carnegie

    Christchurch

    6 /10 Average

    Reviewed: Friday, November 22, 2024

    They were still trying to upsell insurance products when picking up the car. I hope the car rental and the platform can synchronize user insurance information timely. If additional insurance is needed, then formally offer it. Otherwise, it's hard to figure out the difference between the insurance bought earlier and what they were selling, and we almost double-paid.
    Read More >
  • Lauren Margaret

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    My international driver's license translation wasn't certified by NZTA, so I couldn't complete the rental process. Thankfully, the staff was very patient and helped me print out last year's NZTA translation.
    Read More >
  • Blair Ramsden

    Christchurch

    4 /10 Average

    Reviewed: Friday, November 22, 2024

    There was no Chinese service when picking up the car, and the girl from Taiwan who handled the return was very impatient.
    Read More >
  • Edith Henry

    Christchurch

    6 /10 Average

    Reviewed: Friday, November 22, 2024

    When I arrived at the car rental company, they told me I hadn't purchased insurance and suggested I ask the rental platform about it. When I contacted the rental platform, they told me to ask the car rental company, as they were not sure. I went back to the car rental desk, and the representative said my order showed no insurance and advised me to spend around 290 to get one. Being abroad with no other option and not wanting to risk any issues, I spent 300 NZD for comprehensive insurance plus a full tank of gas. So is this the car rental company's issue or the rental platform's issue? I'm not sure. Anyway, I drove for seven days without any problems. The roads were great and driving carefully was no issue at all!
    Read More >
  • Stanford Garcia

    Christchurch

    8 /10 Very good

    Reviewed: Friday, November 22, 2024

    Nothing much to praise
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  • Adair Jonson

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Service attitude was enthusiastic, there were two to three staff members at the counter, almost no queue.
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  • Edmund Waters

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Very good
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  • Upton Newton

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    The two Indian girls at the front desk were quite nice.
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  • Laurel Ellis

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Chosen for the convenience of pick-up and drop-off
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  • Norton Simpson

    Christchurch

    6 /10 Average

    Reviewed: Friday, November 22, 2024

    No staff at the counter, waited for more than ten minutes!
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  • Devin Gunther

    Christchurch

    2 /10 Poor

    Reviewed: Friday, November 22, 2024

    There was no 8-seater vehicle available on the spot, and no shuttle service was provided. Fortunately, after insisting for two hours, the previous renter returned the car early, solving the issue. Overall, not providing alternative solutions was quite unsatisfactory.
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  • Burton Dewar

    Christchurch

    2 /10 Poor

    Reviewed: Friday, November 22, 2024

    If I could give a zero, I would. Ezi Car Rentals deserves zero stars. Unilateral contract breach, numerous traps... absolutely no integrity, outrageously deceitful. I will never consider Ezi for future travel!!!
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  • Viola Patience

    Christchurch

    6 /10 Average

    Reviewed: Friday, November 22, 2024

    The reserved car model wasn't provided, and they claimed it was because Mitsubishi cars have poor quality. That's astonishing information. If Mitsubishi cars are that bad, why haven't they gone out of business? And why are you still renting them out?
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  • Jacqueline Huggins

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    It was the off-season and quite late, so there were only two or three people in line.
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  • Ron Saul

    Christchurch

    8 /10 Very good

    Reviewed: Friday, November 22, 2024

    Very convenient location, the counter is right behind the baggage claim
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  • Moses Mark

    Christchurch

    8 /10 Very good

    Reviewed: Friday, November 22, 2024

    Easy car pickup
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  • Lauren Margaret

    Christchurch

    6 /10 Average

    Reviewed: Friday, November 22, 2024

    My wife and I provided international driving permits and translation copies, but they said they couldn’t be used. We had to spend 120 NZD to get local certification. I don't understand why you sent me an international driving permit, claiming it would work in New Zealand, but it couldn't be used there. It wasted a lot of our time and disrupted our planned route. It was terrible. If it couldn't be used, what was the point of sending me the international driving permit?
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  • Deborah Joshua

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Excellent service.
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  • Ophelia Housman

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    The attendant was pregnant at the time and she was very helpful.
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  • Enoch Dodd

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Convenient
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  • Adela Quiller

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Pretty good
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  • Lilith Cissie

    Christchurch

    8 /10 Very good

    Reviewed: Friday, November 22, 2024

    The waiting time in line was a bit long, service staff were slow, roughly 1.5 hours. The car pickup was quick once the paperwork was done.
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  • Corey

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Very satisfied
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  • Elizabeth Longfellow

    Christchurch

    8 /10 Very good

    Reviewed: Friday, November 22, 2024

    Added insurance at the airport, service was satisfactory
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  • Alvin Dolly

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Located right inside the airport, easy to find, and the staff is very friendly.
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  • Vivien Eliot

    Christchurch

    8 /10 Very good

    Reviewed: Friday, November 22, 2024

    Everything else was fine, but the staff had a poor attitude.
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  • Marsh Carey

    Christchurch

    8 /10 Very good

    Reviewed: Friday, November 22, 2024

    The option to return the car at a different location is very convenient, especially since both the pickup and drop-off points are at the airport.
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  • Alvin Dolly

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    The counter is right next to the airport arrival exit. Turn right and you'll see it next to the coffee shop. This place is very popular, so sometimes you might have to wait in line. After finishing the paperwork, it only takes five minutes to walk to the parking lot to get the car. I booked an RAV4 but actually got a Nissan X-Trail, which was almost new with only 5800 kilometers on it. It came with a built-in GPS, which is very convenient given many places in the South Island lack cell phone signal. Renting with basic insurance from QEEQ, I upgraded to full insurance at the EZI counter for 28 NZD a day, with zero deductible. This proved useful, as many roads in New Zealand are gravel and quite a few stones fly around. The second day, a stone kicked up by an oncoming car cracked the windshield in two places. When returning the car, I informed the staff about the damage, they checked the rental record and told me I was free to go without any charges. I will rent from EZI again next time.
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  • Andre Isabel

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Very good
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  • Alvin Dolly

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Satisfied
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  • Darcy Hill

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    It's better to buy full insurance at the store for just 300 dollars, then you won't need to pay a deposit. It's easy for stones to chip the windshield, and the damn goats even climbed on the car and scratched it.
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  • Kimberley Howell(s)

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Satisfied! Issues were quickly resolved after coordination.
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  • Bowen Carroll

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Very good
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  • Polly Spenser

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Very satisfied
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  • Berton Harold

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    The process was simple and fast, very satisfied.
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  • Diana Coverdale

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Very satisfied
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  • Dempsey Aled(k)

    Christchurch

    2 /10 Poor

    Reviewed: Friday, November 22, 2024

    The car was scheduled for pickup at 11 AM, but I didn't get it until after 12 PM. The staff's attitude was horrible.
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  • Blithe Petty

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Both pickup and drop-off were very convenient, located right inside the airport and easy to find.
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  • Burgess Bowen

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    After picking up our luggage at Christchurch Airport, the rental company was right there inside the airport. It was very convenient. The staff were very professional.
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  • Yedda Murray

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Excellent, very satisfied, no issues
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  • Debby Dierser

    Christchurch

    8 /10 Very good

    Reviewed: Friday, November 22, 2024

    Quite satisfied
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  • Meredith Juliana

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Extremely satisfied
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  • Sophia Buckle

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Simple and convenient
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  • Willie Emmie

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Very satisfied
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  • Earl David

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Very satisfied, customer-oriented service!
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  • Christine Duncan

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Satisfactory
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  • Jerry Lucas

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Very satisfied, extremely convenient
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  • Gale Stone

    Christchurch

    8 /10 Very good

    Reviewed: Friday, November 22, 2024

    Very good
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  • Omar Hazlitt

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Very satisfied, picking up and returning the car was very convenient and quick.
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  • Thera Jeames

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Very nice. Although we didn’t get the exact model we booked and got a Ford Cross instead (we weren't sure about the specific model), the car was very new (almost brand new) with only a little over 3,000 kilometers on it. The vehicle was clean and had no odors. It came with a full tank of gas and a large screen supporting CarPlay (so we didn’t need the phone mount). It exceeded our expectations. Very satisfied with this car rental experience!
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  • Marico Sheridan

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    Extremely satisfied, a perfect car rental experience. The car had only 15 km on it when we got it, brand new. We drove 1960 km in 10 days, touring the major cities of New Zealand's South Island.
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  • n.singh

    Christchurch

    10 /10 Excellent

    Reviewed: Friday, November 22, 2024

    We meet Andrew and he is a great person .
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  • Darlene Leopold

    Christchurch

    6 /10 Average

    Reviewed: Friday, November 22, 2024

    Faced challenges during pickup; all necessary documents were not informed in advance
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