This was my first time renting a car in New Zealand, driving through the South Island from the central route to the eastern route. Over 9 days, I drove more than 1500 kilometers and was very satisfied overall. The hybrid vehicle was fuel-efficient and provided an excellent driving experience, even better than my own gasoline car. Andrew, the staff member at the shop, was extremely helpful and patiently explained everything. He even recommended a local weather forecast app and quickly assisted in answering my questions about snow chains.
The staff at the pickup location had a poor attitude. They changed our vehicle model without informing or explaining to us. Instead, they forcefully stated that the car we selected was no longer available. However, when we went to the parking lot, the car we originally chose was still parked there and was later taken by another group of customers who picked it up after us. This directly contradicted what the staff member—specifically the lady at the rental counter—told us when she claimed that our chosen model was already gone. The lack of explanation, combined with her terrible attitude, made the experience very unpleasant.
The service at the store was standard, not very enthusiastic, just business as usual. The car was excellent, very new, and exceeded expectations in terms of features!
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