Excellent

After returning the car, an inexplicable charge of 1281 AUD was made. Be cautious when selecting.

Extremely dissatisfied, very unpleasant.

Great experience! The rental shop is very close to the train station and the famous graffiti street. The staff was very nice! We had already purchased full insurance through the app, and the staff didn't try to upsell us. I asked if I could return the car at 6 PM (our order said to return it by 5 PM), and she said it was fine as long as we returned it before 9 AM the next day. We just needed to refuel and park the car. It was wonderful! Because of this, we had a leisurely two-day drive on the Great Ocean Road and enjoyed ourselves a lot.

Hertz is a big company and generally quite good. The staff spoke Chinese, so communication was smooth. However, I didn't get the car model I booked; I got a smaller one. Not sure how Zuzuche handled the booking????