Great and convenient.

The details of the full fuel option (full tank service) were not clearly explained when picking up the car. They said if the fuel wasn't used up when returning the car, we would get a refund. However, when we returned the car at the destination, there was no refund. Contacting customer service didn't help either. It's a lesson learned: don't pay any fees at pickup.

Self-service pick-up is very convenient, and returning the car is easy. The car had only 500 miles on it.

Overall, it's pretty good. Although they initially promised a RAV4, we ended up with a Nissan, which was a gas guzzler. However, it was still comfortable to drive, and the car exchange was very fast. The service overall was quite good.

The GPS provided was quite unreliable, often directing us to toll roads, but everything else was fine. Both pick-up and drop-off were fairly quick.