After returning the car, I was charged an 86-euro cleaning fee. It might be because of the muddy rain. However, this is the first time I've encountered such a situation after renting cars multiple times. It feels like being ripped off, and despite sending an email requesting an explanation, there's been no response for a week.
The attitude was acceptable, but maybe this is just how the service speed is in Europe. It’s not very fast. I waited in line for almost two hours, which is much slower compared to car rental companies in China like Shenzhou.
The booked car model was not provided, and we had to communicate with the counter. Despite the time it took, the final solution from the rental desk was acceptable.
Many hidden fees, a lot of charges that are unnecessary. Extremely unhappy. The bill was vastly different from what was shown on the rental platform. Do not recommend this company.
The service staff in Austria were really patient. My English listening skills aren't great, but they explained everything to me repeatedly. Not bad.
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